[Hiring] HR Shared Services Partner @Veralto Global

Role Description

The Regional Service Partner will be a key member of the HR Shared Services team, supporting associates and leaders across LATAM by delivering consistent, efficient, and high-quality HR services. This role focuses on operational excellence, process accuracy, and effective use of HR systems, enabling HR partners and business leaders to concentrate on higher-value activities.

Reporting to the Shared Service Manager & Operations LATAM, this position plays an important role in maintaining standardized HR processes, ensuring policy adherence, and supporting continuous improvement initiatives within HR operations.

Key Responsibilities

• Serve as the first point of contact for HR-related inquiries from associates and leaders
• Manage an assigned caseload through the ticketing system, ensuring timely and accurate resolution
• Resolve Tier 1 cases across all channels using knowledge databases, FAQs, and standard documentation
• Escalate cases to Tier 2 and Tier 3 when appropriate
• Execute HR transactions in Workday as requested by People Leaders, HR partners, and associates
• Ensure consistent application of HR policies and procedures
• Support the creation, maintenance, and continuous improvement of knowledge articles and HR resources
• Collaborate with internal teams to improve service delivery, efficiency, and accuracy
• Maintain strict confidentiality and handle sensitive employee information appropriately

Qualifications

• 1–2 years of experience in HR, Customer Service, or Shared Services
• High School Diploma or equivalent
• Fluency in Spanish and English
• Proficiency with MS Office

Nice to Have

• Experience working with HRIS, preferably Workday
• Experience using Case Management or CRM tools

Benefits

• Remote work model
• Flexible working hours
• Structured onboarding and training
• Career development and coaching opportunities
• Health benefits
• A collaborative and supportive team environment