[Hiring] HR & Operations Assistant @Pomelo

Role Description

Our client is a leading, US-based e-commerce digital marketing agency working with ambitious DTC brands to scale revenue through performance marketing, creative, and optimization. We’re looking for a sharp, structured HR & Operations Assistant who will help keep the engine running smoothly for this agency. You will support:

• People operations (HR admin, team rituals, documentation)
• Operational execution (systems, tracking, follow-ups)
• Founder & Ops Manager support

This is not a passive admin role. This is for someone who loves structure, clarity, checklists, and closing loops. You'll thrive in this role if you love structure, clarity, and order (and don't need constant supervision), and you constantly identify problems early and fix them without drama. On the other hand, you'll hate this role if you avoid responsibility, dislike enforcing standards, need daily hand-holding, or prefer “flexible vibes” over clear systems.

Qualifications

• Bachelor’s degree in a relevant field
• 3+ years experience in operations, HR admin, or agency support
• Strong experience with ClickUp, Slack, Google Workspace
• Extremely organized, reliable, and detail-oriented
• Comfortable enforcing rules & following up (even when it’s uncomfortable)
• Excellent written English
• Able to work independently and own your domain
• Ability to work in Central European Time, Monday through Friday (40 hours per week / 8 hours per day)

Requirements

• Experience in a marketing or creative agency
• Experience working with e-commerce brands
• Familiarity with performance tracking, SOPs, HR processes
• Experience with Typeform, Notion, Clockify

Benefits

• Competitive pay, always in US dollars
• Work remotely from the comfort of your home
• Health & wellness benefit
• Paid holidays and time off
• Performance and referral bonuses
• Global exposure to the world’s best companies