[Hiring] HR Manager @HELPGRID

Role Description

HelpGrid is seeking an HR Manager to take full ownership of people operations, organizational effectiveness, and workforce strategy across the company. This is not a traditional HR role focused only on administration or support only.

In this role, you will act as the operational driver of the people function, ensuring that HR systems, processes, and initiatives are structured, measurable, and directly tied to business performance. This position is best suited for someone who cares about people, understands both strategic HR and operational execution, and who thrives in fast-moving environments where they are expected to build, optimize and advise; not just support.

Key Responsibilities

• People Operations Ownership & Execution
  • Own and continuously improve core HR processes including onboarding, performance management, team member relations, and offboarding.
  • Ensure HR operations are structured, scalable, and consistently executed across a distributed workforce.
  • Identify gaps, inefficiencies, or inconsistencies and drive improvements with clear, measurable outcomes.
  • Maintain high standards of compliance across global teams, contractor agreements, and internal policies.
• Systems, Data & Operational Excellence
  • Build or redesign HR systems, frameworks, and workflows from the ground up (e.g., performance management, onboarding, org structure).
  • Own HRIS strategy, including implementation, optimization, and ongoing effectiveness.
  • Introduce automation and tools to reduce manual work and improve accuracy and visibility.
  • Use data to diagnose problems, define success metrics, and drive decisions.
  • Translate ambiguous problems into structured processes with clear ownership and outcomes.
• Performance Management & Organizational Effectiveness
  • Design and implement performance management systems that drive accountability and measurable results.
  • Establish clear expectations, evaluation frameworks, and performance standards across teams.
  • Support and guide managers through performance conversations, including underperformance and compensation decisions.
  • Build systems to track and improve productivity, accountability, and team effectiveness.
• Workforce Strategy & Business Partnering
  • Partner closely with the CEO and leadership team to align people strategy with business objectives.
  • Anticipate hiring needs and organizational challenges based on business growth and operational demands.
  • Provide clear, data-backed recommendations on hiring, retention, and organizational design.
  • Act as a trusted advisor, confidently challenging assumptions and influencing decisions.
• Culture, Engagement & People Experience
  • Own and define HelpGrid’s culture, ensuring it supports high performance, accountability, and engagement.
  • Design and implement programs that improve engagement, retention, and team effectiveness.
  • Establish measurable ways to track culture health (e.g., engagement scores, retention trends, performance outcomes).
  • Ensure culture is operationalized through systems, behaviors, and leadership accountability, not just initiatives.
  • Lead and manage difficult conversations with clarity, fairness, and a strong performance-oriented mindset.

What Success Looks Like

• Clearly defined and consistently executed HR processes across the organization.
• Performance management systems that drive accountability and measurable improvement.
• Strong, clearly defined culture that is measurable and aligned with business goals.
• Clear visibility into workforce metrics, with actionable insights.
• Ability to quickly explain people-related challenges, root causes, and solutions.
• Improved retention, engagement, and team performance over time.
• Scalable HR systems and structures that support company growth.
• Concise, clear, and data-backed communication with leadership.

Qualifications

• Proven experience as an HR Manager or Senior HR Business Partner, ideally within a SaaS company or high-volume operations environment.
• Strong understanding of global HR practices, with the ability to adapt across different cultural and legal contexts.
• Demonstrated ability to balance strategic initiatives with hands-on execution.
• Proficiency in HRIS systems, workforce analytics, and reporting tools.
• Excellent cross-cultural communication and collaboration skills, particularly with globally distributed teams.
• Strong problem-solving, analytical, and decision-making skills.
• Proactive, adaptable, and capable of managing multiple priorities in a fast-paced environment.

Preferred Qualities

• Experience owning or leading culture and engagement initiatives end-to-end.
• Experience in distributed or global teams.
• Background in both strategic HR and hands-on operational execution.
• Experience implementing or optimizing HRIS or performance management systems.
• Track record of identifying problems proactively and driving measurable improvements.
• Experience working closely with senior leadership or founders.

Interview Process

• Step 1: Introductory Video (3–5 minutes) - Shortlisted candidates will be provided with a link to submit a short video introducing themselves and answering a provided question.
• Step 2: Initial Interview (Recruitment Team) - A structured interview focused on experience, core competencies, and role alignment.
• Step 3: 2nd Interview (HR Director) - A deeper discussion on HR operations, systems, and past experience.
• Step 4: Final Interview (Executive Team) - Final conversation with leadership.

Employment Details

• Department: HR
• Reports To: CEO
• Type: Full-time
• Location: Remote

Company Description

HelpGrid is a performance-driven growth partner for eCommerce brands in the health and wellness space. We specialize in abandoned cart recovery, post-sale engagement, and customer support, helping our clients recover 10–15% more revenue from existing traffic. In fact, our work drove over $35 million in additional revenue for our clients last year alone.

What started as a small but mighty support team has grown into a full-scale revenue engine, and now, a tech company. We've built custom internal tools to optimize conversations, scale faster, and deepen customer connection, and we're now turning those tools into software products powered by AI and automation.

Whether you're a closer, a creative, a builder, or a systems thinker, there's room to grow with us. We care about performance, but we care just as much about people, and we’re building a place where both can thrive.

We’re growing fast, and we’re looking for people who want to grow with us.

Equal Opportunity Employer

We are committed to equality of opportunity, welcoming diverse candidates, and fostering a work environment free from discrimination on the basis of race, color, ancestry, national/regional or ethnic origin, religious beliefs, sex, gender identity, sexual orientation, marital or family status, age, or physical impairments.