[Hiring] HR AI & Automation Operations Lead @Remote

Role Description

Step into the exciting role of HR AI and Automation Operations Lead , a position that offers a dynamic blend of operational and technical responsibilities within the EOR Operations vertical.

• EOR Operations teams help Remote customers and their employees navigate the employment journey with speed, ease, consistency, responsiveness, and care.
• You will design and implement intelligent automation systems that connect data across platforms, eliminate manual tasks, and enable scalable, high-performance operations on a global stage.
• This role sits at the intersection of HR, technology, and process excellence, ideal for someone passionate about streamlining complex workflows and leveraging AI.
• Be part of a peer group supporting globally distributed HR Operations teams and partner with cross-functional teams in Operations, Product, Design, Engineering, and IT.

Qualifications

• Manager of one who operates with strong ownership and autonomy.
• Comfortable moving from “scout to scale” with solid project management and stakeholder engagement skills.
• Progressive experience in automation, business process optimization, and systems integration.
• Experience in HR Operations or Shared Services across a wide range of operational contexts.
• Strong understanding of sensitive data lifecycle risk and data privacy obligations.
• Extensive hands-on experience using low-code workflow tools (Zapier, Make, Retool, n8n or similar).
• Comfortable working with light scripting (e.g., Python, TypeScript, JavaScript).
• Excellent communication, influencing, conflict management, and negotiation skills.
• Writes and speaks fluent English.
• Experience working remotely is considered a plus.

Requirements

• Use customer and employee feedback alongside operational data to inform improvements.
• Align initiatives with departmental strategic objectives and provide expert judgement on risk, compliance, and scalability.
• Scope and deliver multi-phase initiatives across process redesign, tooling, and change management.
• Map operational processes, identify bottlenecks, and architect end-to-end automated workflows.
• Build and maintain data pipelines via native connectors or APIs across HRIS, case management, payroll, and other tools.
• Leverage low-code/no-code platforms to prototype and deploy rapid automations.
• Deploy and govern AI tools or agents that enhance efficiency, compliance, and user experience.
• Design and implement multi-agent patterns and governance policies.
• Build and maintain automation observability and governance.
• Develop and maintain operational data models to support reporting, audit, compliance, and data integrity initiatives.
• Build and iterate on HR Operations analytics dashboards and reports using SQL and BI tools.
• Foster strong cross-functional collaboration and support effective change management.
• Serve as a technical lead for AI & Automation within the Ops departments.
• Mentor and guide junior team members.

Benefits

• Work from anywhere.
• Flexible paid time off.
• Flexible working hours (async).
• 16 weeks paid parental leave.
• Mental health support services.
• Stock options.
• Learning budget.
• Home office budget & IT equipment.
• Budget for local in-person social events or co-working spaces.