[Hiring] Global Payroll Manager @Care Access

Role Description

The Global Payroll Manager will oversee payroll operations across the Care Access business, with direct responsibility for U.S. and Canada payroll and oversight of international payroll delivered through a global vendor including support for additional countries as they are brought under the Care Access entity. This role is responsible for ensuring accurate, timely, and compliant payroll processing in a complex, multi-entity environment, while driving vendor performance, process consistency, and continuous improvement. The position partners closely with People, Finance, and external providers to deliver a seamless and scalable payroll experience for employees. This role will play a key part in evolving and strengthening payroll operations as the organization continues to scale.

How You'll Make An Impact

• Payroll Operations & Processing
  • Own end-to-end payroll processing for designated entities within Care Access, including both semi-monthly and bi-weekly payroll cycles.
  • Ensure accurate and timely processing of salaries, wages, bonuses, commissions, and benefits, including appropriate application of deductions and tax withholdings.
  • Validate, reconcile, and audit payroll data, proactively identifying and resolving discrepancies.
  • Lead year-end payroll activities, including quarterly and annual tax reconciliations, W-2 preparation, and related filings.
  • Partner with People and Finance teams to ensure alignment across payroll inputs, reporting, and downstream impacts.
• Compliance & Tax Administration
  • Ensure compliance with all federal, state, local, and applicable international payroll regulations.
  • Manage payroll tax setup and registrations across jurisdictions, including support for new state or country expansions.
  • Monitor regulatory changes and assess impact to payroll processes, ensuring timely implementation.
  • Partner with external agencies and internal stakeholders to resolve payroll tax and compliance issues.
• Employee & Stakeholder Support
  • Serve as a trusted point of contact for payroll-related inquiries, including compensation, taxes, and time tracking.
  • Resolve complex or escalated payroll issues with a high degree of accuracy, judgment, and discretion.
  • Partner with People and Finance teams to proactively address payroll-related issues and improve the employee experience.
• Systems, Reporting & Vendor Management
  • Oversee relationships with payroll providers, including accountability for service delivery, accuracy, and compliance across domestic and international payrolls.
  • Act as the primary point of contact for global payroll vendors, ensuring effective coordination, issue resolution, and continuous improvement.
  • Partner with HRIS and Finance teams to maintain data integrity across systems and ensure seamless integration of payroll inputs and outputs.
  • Prepare, analyze, and deliver payroll reporting to support business and financial decision-making.
  • Support system enhancements, implementations, and process automation initiatives to improve scalability and efficiency.
• Continuous Improvement & Projects
  • Identify and drive process improvements to enhance accuracy, efficiency, and scalability of payroll operations.
  • Support and lead payroll-related initiatives, including process standardization, policy updates, and regulatory changes.
  • Contribute to broader People and Finance initiatives where payroll plays a critical role.

Qualifications

• Deep knowledge of U.S. payroll regulations, tax laws, and compliance requirements; familiarity with international payroll and vendor-supported models.
• Strong analytical and problem-solving skills, with high attention to detail and accuracy.
• Ability to manage multiple payroll cycles and deadlines in a complex, multi-entity environment.
• Experience with payroll systems and HRIS platforms (e.g., Workday), including reporting, data validation, and integrations.
• Strong communication and stakeholder management skills, with the ability to partner effectively with People, Finance, and external vendors.
• Advanced Excel skills and experience working with large datasets and reconciliations.
• Ability to handle sensitive and confidential information with discretion.

Requirements

• Certified Payroll Professional (CPP) or similar certification preferred.
• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field (or equivalent practical experience).
• 7+ years of progressive payroll experience, including ownership of end-to-end payroll processing.
• Experience supporting multi-entity and/or multi-state payroll environments; experience with Canada payroll strongly preferred.
• Experience working with or overseeing global payroll vendors or international payroll operations preferred.
• Experience operating in a high-growth or evolving environment, including exposure to process improvements, system changes, or organizational scaling efforts.

Benefits

• Paid Time Off (PTO) and Company Paid Holidays
• 100% Employer paid medical, dental, and vision insurance plan options
• Health Savings Account and Flexible Spending Accounts
• Bi-weekly HSA employer contribution
• Company paid Short-Term Disability and Long-Term Disability
• 401(k) Retirement Plan, with Company Match