[Hiring] Employee Relations Lead @OpenLoop Health

Role Description

• Lead Complex ER Cases
  • Serve as the primary escalation point for complex employee relations issues
  • Conduct thorough, impartial investigations (e.g., misconduct, policy violations) and produce clear defensible documentation
  • Partner with Legal and senior HR leadership on sensitive or high-risk cases
• Manager Coaching & Capability Building
  • Advise and coach managers on corrective action and conflict resolution
  • Guide leaders through difficult conversations while ensuring consistency and compliance
  • Identify patterns in ER cases and proactively recommend manager enablement or policy improvements
• Accommodations & Leave Partnership
  • Oversee ADA accommodations and interactive process management end-to-end
  • Partner closely with Benefits or LOA administrators/vendors on FMLA, disability, and state leave programs
  • Step in to manage complex or escalated leave cases requiring nuanced judgment
• Compliance & Risk Mitigation
  • Monitor and apply federal, state, and local labor laws (e.g., ADA, FMLA, FLSA and EEOC)
  • Ensure consistent application of policies and practices across employee populations
  • Maintain audit-ready documentation and support responses to agency claims or legal inquiries
• Policy & Process Development
  • Develop and refine policies, guidelines, and SOPs related to employee relations, accommodations, and workplace conduct
  • Standardize ER practices to improve consistency, fairness, and scalability
• Insights & Trends
  • Analyze employee relations and accommodations trends to identify systemic issues
  • Provide recommendations to HR and business leaders to reduce risk and improve employee experience

Qualifications

• Deep expertise in employee relations, with strong judgment in navigating complex and sensitive situations
• Skilled at balancing empathy with clear, compliant decision-making
• Strong Communicator who can influence at all levels of the organization
• Highly detail-oriented with a focus on documentation and risk mitigation
• Thrive in a fast-paced, evolving environment

Requirements

• 5+ years of dedicated experience in Employee Relations and Accommodations
• Proven experience leading workplace investigations and managing complex ER cases
• Strong knowledge of FMLA, ADA, and EEOC regulations
• Experience supporting multi-state employee populations

Preferred Qualifications

• SHRM-CP/SCP or PHR/SPHR certification
• Experience in healthcare, pharmacy, or telehealth environments
• Experience utilizing third-party leave administrators or LOA systems (e.g., BambooHR, Rippling, or Workday)

Benefits

• Medical, Dental, and Vision plans
• Flexible Spending/Health Savings Accounts
• Flexible PTO
• 401(k) + Company Match
• Life Insurance, Pet insurance, and more

Company Description

We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.