[Hiring] Employee Experience Program Manager @RxBenefits, Inc.

Role Description

The Employee Experience Program Manager is responsible for designing, managing, and continuously improving employee experience programs that drive connection, engagement, and organizational effectiveness. This role independently owns multi-quarter programming, translates employee insights into actionable strategies, and drives alignment across stakeholders to deliver measurable outcomes. The Program Manager plays a key role in connecting employee experience initiatives to business priorities through structured program design, data-informed decision-making, and cross-functional collaboration.

Essential Job Responsibilities Include:

• Culture & Inclusion Programming
  • Design and manage multi-quarter employee experience programming aligned to organizational priorities.
  • Anticipate employee needs and tailor programs (e.g., ERGs, RxB Circles, connection initiatives) to business context.
  • Measure program effectiveness and continuously adjust based on outcomes and feedback.
  • Independently manage program operations, partnerships, and execution.
  • Conduct needs assessments and focus groups to identify gaps in employee connection, belonging, and team effectiveness.
  • Design interventions based on organizational data and employee feedback.
• Listening & Connection Support
  • Facilitate employee listening and connection initiatives independently.
  • Extract themes and identify emerging employee needs from listening channels.
  • Build structured connection approaches and frameworks based on insights.
  • Use employee feedback to recommend targeted actions that improve experience and engagement.
  • Gather and analyze data describing team interactions, reporting relationships, and organizational patterns to inform program design.
• Data Gathering & Analysis
  • Analyze employee experience data to identify trends, patterns, and root causes.
  • Connect insights across multiple data sources (surveys, program data, assessments).
  • Develop data-informed recommendations and track impact over time.
  • Ensure data is translated into clear, actionable direction for stakeholders.
  • Apply organizational development frameworks to identify root causes of engagement and performance gaps.
  • Monitor intervention effectiveness and adjust programming based on outcomes.
• Insights & Storytelling
  • Translate complex employee data into clear, structured narratives.
  • Tailor messaging and insights to different audiences, including leaders and cross-functional partners.
  • Frame recommendations within a business context to support decision-making.
  • Deliver insights through reports, presentations, and executive communication.
• Leadership & Visibility
  • May assist with leader and manager development programming tied to employee experience outcomes.
  • Lead programs and sessions with confidence and credibility.
  • Represent employee experience initiatives across the organization.
  • Function independently with strong judgment and accountability.
  • Navigate ambiguity and complexity with maturity and professionalism.
• Regulatory & Integrity Readiness
  • Apply compliance and integrity considerations to program design and execution.
  • Identify risks and ensure alignment with company policies and standards.
  • Support external assessments and reporting (e.g., Fair360, Paradigm/Surface).
  • Understand and communicate implications of decisions related to employee experience programs.

Qualifications

• Bachelor’s degree in Human Resources, Organizational Development, Business, or related field, or equivalent experience.
• 6-8 years of experience in employee experience, HR program management, or a related field.
• Demonstrated experience independently managing programs or initiatives end-to-end.
• Strong analytical skills with the ability to identify patterns and develop actionable insights.
• Proven ability to collaborate and influence across teams and levels.
• Strong organizational and execution skills with the ability to manage multiple priorities.
• Excellent written and verbal communication skills.

Requirements

• SHRM, PHR, or related certification (preferred).
• Experience managing employee communities (e.g., ERGs, BRGs, CRGs) (preferred).
• Experience facilitating sessions, workshops, or employee programs (preferred).
• Experience working in a fast-paced, evolving organization (preferred).

Benefits

• Remote first work environment.
• Choice of a HDHP or PPO Medical plan; we pay 100% of the premium for the HDHP for you and your eligible family members.
• Dental, Vision, Short- and Long-Term Disability, and Group Life Insurance that we also pay 100% of premiums (for your family too on Dental and Vision).
• Additional buy-up options for Short- and Long-Term Disability and Life Insurance.
• 401(k) with an employer match up to 3.5% available after 60 days.
• Community Service Day to give back and support what you love in your community.
• 10 company holidays including MLK Day, Juneteenth, and the day after Thanksgiving plus a floating holiday to use as you like.
• Reimbursements for high-speed internet; we’ll send you a computer and monitors to help you do your best work.
• Tuition Reimbursement for accredited degree programs.
• Paid New Parent Leave that can be used for adoption or birth.
• Pet insurance to protect your furbabies.
• A robust mental health benefit and EAP service through Spring Health to support you when you need it most.