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Human Resources
Director, Talent Delivery
@Upwork
[Hiring] Director, Talent Delivery @Upwork
Mar 25, 2025 - Upwork is hiring a remote Director, Talent Delivery. đź’¸ Salary: $151,500 - $215,500 usd. đź“ŤLocation: USA.
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Role Description
As a key leader within the Talent & Managed Services team, the Director of Talent Delivery will drive a high-performance talent acquisition strategy, ensuring quality placements for global clients while scaling operations to support business growth.
- Own the vision and strategy for Upwork’s Talent Delivery team while balancing goals, resources and growth
- Oversee the teams that recruit and deliver talent for Upwork’s Enterprise, Managed Services, Business Plus and High Value customers, as well as talent programs
- Meet/exceed team SLA’s, and be accountable for fill rate and quality metrics across all talent delivery methods
- Partner across Upwork’s business unit product team to grow the high quality talent program and expand upon or improve internal tooling
- Lead a team responsible for generating pre-vetted, high quality talent benches, and partner with our Product team to expose and grow that talent
- Identify and implement process improvements to enhance recruiter productivity and candidate experience
- Oversee and manage applicant tracking systems, recruitment tooling, and internal proprietary tools that are responsible for engaging and driving utilization of highly qualified candidates and candidate management
- Ensure an exceptional experience for clients, candidates and business partners
- Partner closely with sales, account management and delivery teams proactively to ensure fulfillment of current/future opportunities and client demand
- Drive the adoption of automation, AI-driven recruitment tools, and marketplace innovations
- Foster a culture of collaboration, innovation, and high performance within the recruitment team
- Leverage data analytics to drive recruitment performance, optimize conversion rates, and enhance talent pipelines
- Ensure compliance with local and global hiring regulations and labor laws
- Analyze market trends and competitor activities to inform recruitment strategies
Qualifications
- 10+ Years of High Volume Staffing & Recruiting, Workforce, and/or Talent Marketplace platform experience, with at least 5+ years in a leadership role
- Experience identifying, vetting, and implementing multiple recruitment technology solutions into the recruiting ecosystem
- Experienced in developing global recruitment marketing campaigns
- Deep understanding of global talent markets, recruitment strategies and execution
- Deep understanding workforce compliance and strong history of partnership with legal or compliance teams
- Experience leading global teams including managers, recruiters, program managers, talent sourcers and operations associates
- Experienced in developing and deploying global talent playbooks with a proven track record of high volume talent acquisition
- Proven data driven approach to decision making and problem solving
- Strong executive presence for collaborating with customers, peers, colleagues, and executives
- Ability to thrive in a fast-paced, high-growth environment with shifting priorities
Benefits
- Medical insurance for you and your family
- Unlimited PTO
- 401(k) with matching
- 12 weeks of paid parental leave
- Generous Employee Stock Purchase Plan
Company Description
At Upwork, you’ll shape talent solutions for how the world works today. We are a remote-first organization working together to create exciting remote work opportunities for a global community of professionals.
- Physical offices in San Francisco and Chicago
- Hiring full-time employees in 19 states in the United States
- Vibrant culture built on shared values and mission to create economic opportunities
- Encouragement for everyone to bring their whole selves to work and grow together through development opportunities, mentorship, and employee resource groups
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Human Resources
Human Resources
|
Salary
đź’¸
$151,500 - $215,500 usd
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 25, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
