[Hiring] Director of People Operations @TopDog Law

Role Description

In this role, you will be responsible for:

• Building and leading a lean, high-quality People Operations function that supports employees, managers, and leadership as the firm scales.
• Owning core HR operations including employee relations, manager support, compliance, HRIS administration, benefits, compensation administration, and people process execution.
• Partnering closely with the Chief People Officer and leaders across the business to translate culture, values, and business needs into practical people systems, policies, and employee experiences.
• Ensuring operational excellence across the employee lifecycle through clear processes, strong follow-through, sound judgment, and a high-touch concierge-level experience.
• Identifying opportunities to improve systems, processes, or outcomes.

How This Role Drives the Business

This role is critical to our success because it:

• Directly impacts team efficiency, manager effectiveness, employee experience, retention, and organizational health.
• Supports speed, quality, and consistency as we scale.
• Helps protect and elevate the TopDog Law brand and employee experience.
• Strengthens the foundation needed to grow responsibly and sustainably.

What Success Looks Like

Within your first 6–12 months, success in this role looks like:

• Managers are better equipped and more consistent in how they lead people.
• Employees experience the company as supportive, organized, responsive, and high quality.
• HR is working proactively with managers to identify people risk, retention risk, performance concerns, and team friction early rather than reacting once issues escalate.
• Core People Ops functions including compliance, HRIS administration, benefits administration, documentation, and employee lifecycle processes run cleanly, efficiently and reliably.
• Employees are paid accurately and on time, and compensation administration is dependable and well-managed (this function may move to finance).
• Compensation practices are informed by market data and support attraction and retention of strong talent.
• Top talent across the organization is identified, discussed intentionally, and nurtured for growth and retention.
• People processes, policies, and employee touchpoints reflect the culture we want to build, not just what we say we value.
• The Chief People Officer is fully freed from day-to-day HR administration and operational triage and able to focus on executive leadership, culture, communications, and strategy.

Qualifications

• 8+ years of progressive HR / People Operations experience, including significant ownership in a fast-paced or scaling environment.
• Experience leading or owning core HR functions including employee relations, manager coaching, compliance, policy, performance support, and people operations.
• Demonstrated ability to build systems, processes, and infrastructure from scratch or in underbuilt environments.
• Strong judgment and comfort operating in a high-growth, high-change, and at times high-risk environment.
• Mindset that is pro-business and pro-people, simultaneously.
• Experience balancing strategic thinking with hands-on execution and administrative ownership.
• Strong communication skills—written and verbal.
• Ability to think critically, prioritize effectively, and execute with speed.

Nice to Have

• Experience in a fast-growing or high-volume environment.
• Comfort with ambiguity and evolving systems.
• Experience in legal, professional services, or client-centric organizations.
• Experience with HRIS and workflow automation tools such as Rippling.
• Experience supporting distributed or remote teams.
• Experience with M&A and technology integrations.
• Experience with compensation benchmarking, talent reviews, and succession planning.

Benefits

• Real growth: As the firm grows, so do opportunities for advancement and leadership.
• High standards, real support: Clear expectations, coaching, and accountability.
• Culture that matters: Trust, respect, speed, and integrity, without sacrificing humanity.
• Meaningful work: Helping people through some of the hardest moments of their lives.

Ready to Build With Us?

If you’re excited by ownership, accountability, growth, and the chance to help build something exceptional from the ground up - we’d love to hear from you. Apply today and help shape the future of TopDog Law.