[Hiring] Community Health Worker Team Manager @Zócalo Health

Role Description

The Community Health Worker Team Manager at Zócalo Health will oversee the team that engages with members in a non-judgmental, respectful, and empathetic manner. Responsibilities include:

• Ongoing monitoring and evaluation of team skills, supplemented with continued education and training.
• Developing and implementing tools to document performance.
• Ensuring team members are timely in attendance and job functions.
• Monitoring and assessing progress on program goals.
• Troubleshooting blockers/issues and escalating to leadership, when appropriate.
• Providing ongoing supervision to the Promotora de Salud (PdS) team through regular 1:1 check-ins and administering performance reviews.
• Ensuring timely and complete documentation of PdS activities.
• Implementing quality assurance measures.
• Continuous assessment of performance against targets.
• Serving as a stakeholder in any changes to program model.
• Assisting in administrative activities to support community events.
• Supporting direct reports to administer assessments, identify needs, and make appropriate referrals.
• Facilitating case conferencing with the team to discuss client cases and provide mutual support.
• Being available on an ‘on-call’ basis to consult with the team.
• Assuring quality service delivery and overseeing operational data collection and reporting.
• Taking ownership of any issues to provide members with an experience that exceeds their expectations.
• Identifying and escalating member feedback to help improve products and services.

Qualifications

• Bachelor’s Degree or equivalent related experience in the social services field.
• 3+ years in any healthcare setting.
• Experience working with Medicaid/Medicare.
• 2+ years experience as a CHW/PdS or a similar position.
• 2+ years experience as a supervisor to frontline staff.
• Experience working directly with patients, physicians, physician office staff, healthcare team, etc.
• Experience with coordinating care, advocating, or navigating on behalf of patients.
• Ability to provide leadership, make difficult decisions, and be consistent and calm during challenging situations.
• Skills in supervising, counseling, teaching, and motivating staff, including team building.
• Proactive learner that feels comfortable in different environments.
• Passion for and dedication to working with community members.
• Service-minded and customer service focused.
• Must demonstrate excellent written, verbal, and interpersonal communication skills, including exceptional listening skills.
• Computer proficiency and strong computer literacy.
• Able to follow all HIPAA rules by maintaining confidentiality and security of sensitive information.
• Fluent in English & Spanish (verbal and written).
• Have a passion for working within your community.

Benefits

• Ground floor opportunity; shape the direction of a fast-growing, high impact healthcare company.
• Comprehensive benefits (medical/dental/vision).
• Generous home office stipend including all-expense paid team offsites (quarterly).
• Competitive compensation.
• Generous PTO policy including 6 paid holidays.