[Hiring] Case Manager with German and English @Amazon

Role Description

This role can be office based in Prague, Czech Republic. Additionally, this role can be performed remotely from any location within Poland, Romania, Slovakia and Czech Republic.

At Amazon we believe that every day is still day one. We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you’d like to help the Disability Leave Services (DLS) team build a best-in-class professional services program to deliver leave of absence, disability and accommodation services to Amazon employees, applicants, job seekers and candidates globally, this is your chance to make history by joining the amazing Disability & Leave Services Team.

The DLS Case Manager provides case management for all types of leave of absence and disability life events. The DLS Case Manager is highly skilled in answering questions, understanding the employee’s situation, applying the appropriate benefits, responding to changing circumstances and needs, and paves the way for a connected and trusted case management experience. Case Managers are the single point of contact for an employee throughout an entire leave of absence or disability event.

This is an individual contribution (IC) role with no direct reports.

Base pay for this position starts from EUR 1,700 gross per month and salary depends on the skills and requirements, there will be further pay components such as a sign on bonus and the eligibility to participate in a restricted stock unit scheme operated independently by Amazon.com Inc. in USA. Company benefits apply subject to further terms, including:

• Annual membership in medical clinic
• Life insurance
• Retirement pension
• Meal voucher card
• Career development

Qualifications

• High School Diploma
• Bachelor’s degree from accredited university or equivalent experience
• Experience in customer service or Human Resource management or Case management or Leave & Disability management role
• Intermediate proficiency in MS Word, Excel, Access, Outlook and PowerPoint
• Very good proficiency in written and verbal in German (B2 CEFR) and English (B2 CEFR)

Requirements

• Ability to apply critical thinking and identify issues for problem solving
• Ability to build strong relationships and influence others while working in a cross functional environment
• Strong time management and ownership of deliverables
• Strong & demonstrated communication skills - verbal as well as written
• Prior Leave and/or Accommodations experience, to include: previous work in a leave of absence and/or disability claim management role, with experience using case management systems, reviewing cases for eligibility, determining the appropriate leave and/or disability pay benefits that apply to a specific situation, and establishing/executing a case management plan
• Experience providing guidance to employees or managers on leave of absence, disability plan, accommodation, human resources, benefits, or employee matters
• Experience working multiple projects or cases independently in environment with changing priorities
• Experience working with confidential information

Benefits

• Annual membership in medical clinic
• Life insurance
• Retirement pension
• Meal voucher card
• Career development