[Hiring] Trading Operations Analyst @Intercontinental Exchange Holdings, Inc.

Role Description

The Trading Operations Analyst serves as a first-line support specialist for all NYSE Group live production trading platforms. In this customer-facing role, the analyst identifies, troubleshoots, manages, and escalates trading-related issues while partnering with cross-functional teams to ensure seamless and uninterrupted market operations. The role requires a motivated self-starter who thrives in a fast-paced environment and balances independent work with effective cross-functional collaboration. This position is primarily an overnight role, supporting NYSE Group's extended trading hours operations.

Responsibilities

• Daily Operations & Support:
  • Provide real-time trading operational support for all NYSE Group Exchanges.
  • Monitor trading activity, system performance, and electronic trading across all Exchange products.
  • Execute daily checkout procedures and maintain accurate electronic logs of trading issues, disputes, and resolutions.
  • Assist member firms with inquiries related to order types, routing behavior, and trading functionality.
• Collaboration & Communication:
  • Engage with System Operations for the escalation of production issues and the understanding of system workflows.
  • Consult with Technology, Product Management, and Relationship Management teams to onboard users and resolve technical issues.
  • Coordinate with NYSE Regulation and other exchanges regarding erroneous trades and clearly erroneous (CEE) rulings.
  • Disseminate market status updates and operational notices in a timely manner.
  • Collaborate with Floor Operations teams to address and resolve real-time trading inquiries.
  • Develop deep expertise in proprietary trading systems and back-office tools to effectively support client interactions and operational workflows.
  • Contribute to cross-functional initiatives that improve operational efficiency and client experience.
  • Support process documentation and post-incident reviews to drive continuous operational improvement.

Qualifications

• Bachelor's degree from an accredited institution.
• Active FINRA Series 7 license (required).
• FINRA Series 57 license is a plus.
• 3+ years of experience in a trading environment, including roles such as trader, trader's assistant, exchange or broker-dealer trading operations, or alternative trading system (ATS).
• Demonstrated hands-on experience with trading systems and exchange operations.
• Strong analytical and problem-solving abilities with a critical-thinking mindset.
• Proficiency in MS Office Suite (Word, Excel, Access, PowerPoint).
• SQL experience for issue investigation is a plus.
• Excellent written, verbal, and interpersonal communication skills.
• Proven ability to make quick, sound decisions under pressure.
• Demonstrated ability to manage multiple priorities in a fast-paced, time-sensitive environment.
• Strong client focus with a collaborative, team-first mindset.
• Comfort working overnight and non-traditional hours in a 24/7 trading environment.

Schedule

• Primary Shift - Overnight Trading Session: 12AM-8AM EST

Remote Base Salary Range

• The expected base salary for this role is between $65,000 – $85,000 USD.
• The base salary range does not include Intercontinental Exchange’s incentive compensation.
• Regular full-time ICE employees are eligible for a suite of competitive employee benefits, including healthcare coverage (medical, dental and vision), a 401(k) plan, life insurance, time off, and paid leave for qualifying circumstances.

New York Base Salary Range

• The expected base salary for this role, if located at our New York office, is between $81,600 – $106,500 USD.
• The base salary range does not include Intercontinental Exchange’s incentive compensation.
• Regular full-time ICE employees are eligible for a suite of competitive employee benefits, including healthcare coverage (medical, dental and vision), a 401(k) plan, life insurance, time off, and paid leave for qualifying circumstances.

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Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.