[Hiring] Senior Specialist, Small Business and Consumer Operations @Santander

Role Description

The Sr. Specialist, Small Business & Consumer Operations performs a wide variety of service and operational duties in support of consumer operations. Key responsibilities include:

• Monitoring, reporting, and planning process improvement or redesign initiatives.
• Administering company policies, procedures, manuals, and systems to establish appropriate controls.
• Providing outstanding customer service efficiently, effectively, and within regulatory guidelines.
• Performing complex account maintenance transactions and modifications.
• Apprising manager of issues and problems relating to regulatory and compliance matters.
• Assisting in the training of the servicing staff team.
• Acting as the point person for all account modifications and maintenance activities.
• Responding to customer inquiries and resolving complex problems and issues.
• Coordinating and performing monthly, quarterly, and annual departmental reporting.
• Representing the department on cross-functional project teams.
• Ensuring effective and timely completion of special projects as assigned.
• Contributing to effective department workflow.
• Developing, documenting, and implementing departmental procedures and reports.
• Reviewing, auditing, and providing quality control oversight of account data.
• Conducting timely reconciliations and balancing of departmental G/L accounts.
• Working with manager to ensure timely and accurate consumer operations practices.

Qualifications

• Bachelor’s Degree in a related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Required.
• 3+ Years Consumer operations experience, preferably in a lending/banking or financial services environment - Required.
• Knowledge of regulatory guidelines, specifically consumer.
• Ability to initiate, develop, and implement projects and procedures.
• Basic knowledge of lending procedures and regulations.
• Ability to handle multiple tasks while maintaining strong attention to detail.
• Strong interpersonal skills (written and oral).
• Demonstrated ability to understand and interpret compliance regulations.
• Ability to deal with customers effectively.
• Ability to meet deadlines.
• Strong organizational and analytical skills.
• Ability to develop and implement goals and objectives.
• Thorough knowledge of a variety of software programs (particularly Excel, Word, and PowerPoint).

Requirements

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
• Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.

Benefits

• Base pay range: Minimum: $36,750.00 USD, Maximum: $59,000.00 USD.
• Fair and competitive rewards package that reflects the impact you create and the value you deliver.
• Benefits designed to support you, your family, and your well-being, now and into the future.

Company Description

Santander is a global leader and innovator in the financial services industry, evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey, driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.