[Hiring] Senior Manager, Financial Systems @Fullsteam

Role Description

The Senior Manager, Financial Systems will own the architecture, integrity, and optimization of Fullsteam’s core financial systems, with an initial focus on Zuora, Zuora CPQ, Salesforce, NetSuite, Tipalti, OneSource, Ledge, Brex, FloQast, Checkout.com, and Paystand. This role will partner across various departments to ensure financial systems support accurate, scalable operations and comply with enterprise governance standards, and will lead a small team of financial systems analysts and administrators.

Primary Responsibilities:

• Own administration, support, and roadmap execution for Fullsteam’s financial systems, focusing on Zuora and Zuora CPQ.
• Manage Zuora, Salesforce, and NetSuite integrations across the quote-to-cash process.
• Support the design, setup, troubleshooting, and documentation of API connectors between business unit systems and Zuora.
• Manage relationships with payment gateway and processor providers integrated with Zuora and NetSuite.
• Manage Zuora technical support cases, billing document templates, and custom workflow or object logic.
• Manage the relationship with NetSuite Advanced Customer Support.
• Partner with Accounting on month-end and quarter-end close processes.
• Serve as the technical lead for financial systems evaluations, implementations, enhancements, testing, and user acceptance activities.
• Lead, mentor, and develop a team of financial systems professionals.
• Serve as the primary liaison between Finance, Sales Operations, IT, Technology Operations, Revenue Operations, and external implementation partners.
• Establish and maintain data governance, system access, and control standards for financial systems.
• Troubleshoot billing, subscription, and related financial system issues.
• Manage and support the broader finance technology stack.
• Evaluate and recommend new tools, automation and AI opportunities, and system enhancements.
• Manage technical vendor relationships with software providers and implementation partners.
• Maintain Finance-specific application controls, approval workflows, role-based access, and segregation-of-duties requirements.
• Coordinate periodic access reviews, privileged access reviews, timely access changes, control testing, audit evidence, and remediation activities.
• Protect sensitive financial data by following established security, privacy, records management, and data governance standards.
• Partner with IT and Information Security on architecture, integrations, identity and access management, and technology risk.
• Participate in established enterprise intake, architecture review, security review, vendor review, change management, and release management processes.
• Coordinate impact assessments, testing, release plans, and support readiness with affected application owners.

Qualifications

• 8+ years of experience in financial systems, revenue operations, ERP administration, or a related finance technology role.
• 3+ years of people management experience.
• Hands-on administration experience with Zuora and Zuora CPQ.
• Hands-on administration experience with NetSuite; SuiteScript or SuiteFlow experience preferred.
• Working knowledge of Salesforce and its integration points with billing and ERP systems.
• Strong understanding of quote-to-cash processes and general ledger workflows.
• Bachelor’s degree in Finance, Accounting, Information Systems, or a related field.
• NetSuite Administrator or ERP Consultant certification preferred.
• SaaS or multi-company back-office operating experience preferred.
• Strong knowledge of financial systems and process automation.
• Working knowledge of internal controls and IT general control frameworks.
• Experience with financial reporting, data platforms, reconciliation processes, and building integrations between financial systems.
• Detail-oriented with strong organizational and time management skills.
• Hands-on leadership style with a pragmatic, business-focused approach.
• Proven ability to lead, motivate, and develop teams.
• Strong verbal and written communication skills.
• Demonstrated ability to partner effectively with various stakeholders.

Requirements

• Salary range: $155,000 - $190,000

Benefits

• Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background.
• Fullsteam is an Equal Opportunity/Affirmative Action employer.
• All qualified applicants will receive consideration for employment without regard to protected statuses.