[Hiring] Senior Loan Processor @D2B

Role Description

We are currently scaling operations and looking for a highly capable, autonomous Senior Mortgage Loan Processor to join as our core operational right hand. This is a foundational role within the business for an experienced processor who takes pride in owning the end-to-end file pipeline, with long-term potential to expand responsibilities as the team grows.

You will take complete ownership of the end-to-end residential loan processing workflow, freeing up the Principal Broker to focus on high-level client strategy, referral partner relationships, and business growth. We deal with a high volume of complex files, including self-employed clients, company structures, and business owners.

We need someone who can hit the ground running with minimal hand-holding. You should be comfortable reading complex financial documents, navigating lender portals, and working comfortably within an evolving, tech-forward environment.

Responsibilities

• End-to-End Loan Processing & File Preparation
  • Manage loan applications from initial document collection through to settlement.
  • Review and analyze complex income documents—including personal tax returns, company financial statements, ATO notices of assessment (NOA), and profit & loss statements.
  • Fact-check data, run calculations, and ensure files comply with Best Interest Duty (BID) and lender requirements.
  • Package and submit clean, fully documented loan applications to lenders via ApplyOnline / LIXI.
  • Actively track, manage, and clear lender MIRs (More Information Required) to push applications swiftly through to formal approval.
• Portfolio Management & Rate Reviews
  • Conduct proactive rate reviews and lodge repricing requests with existing lenders to ensure clients maintain competitive interest rates.
  • Pull regular portfolio reports to identify clients due for annual reviews or fixed-rate expiry follow-ups.
  • Draft and send templated client emails regarding pricing outcomes, rate changes, and refinancing opportunities.
• Workflow & Admin Support
  • Maintain accurate CRM data and status updates within Connective Mercury / Nexus.
  • Assist in organizing client reviews and booking follow-up appointments for the Principal Broker.
  • Collaborate with the Principal Broker to document, refine, and optimize repeatable processing workflows using video (Loom) and modern AI tools.

Qualifications

• Minimum 2+ years of direct experience in Australian residential mortgage loan processing.
• Proven ability to read and analyze self-employed income documents, including business financial statements and complex tax returns.
• Proficiency with Connective CRM tools (Connective Mercury or Connective Nexus platform experience highly preferred).
• Deep understanding of Australian lender policies, ApplyOnline, and standard broking compliance (BID).
• Exceptional written and verbal English communication skills (comfortable drafting client-facing emails and liaising with Australian lender BDMs/credit assessors).
• Self-directed mindset: able to problem-solve independently and operate effectively in a lean, fast-moving environment.

Nice-to-Haves

• Prior experience handling SMSF (Self-Managed Super Fund) mortgage applications or exposure to commercial/asset finance files.
• Familiarity with modern productivity tools, including Loom video SOPs and AI-assisted workflow tools.

Benefits

• Future Growth: Opportunity to expand into broader support functions and leadership as the business adds further processing support down the line.
• Modern Workstyle: Direct access to the Principal Broker, asynchronous video training (Loom), and leverage of AI tools to streamline repetitive task friction.
• Competitive Compensation: Competitive offshore salary packaged based on relevant Australian broking experience.
• Stability: Stable, long-term full-time role aligned with standard Australian business hours.