[Hiring] Senior Loan Administrator @Emapta

Role Description

The Senior Loan Admin ensures brokers can navigate policies, structure suitable deals, and respond quickly to changing lender requirements. Your expertise will strengthen a leading Australian financial services network while Emapta provides a long-term global career, work-life balance, premium support, and a top 1% experience for top 1% talent.

Qualifications

• 2-3 years of experience in residential lending
• At least 1 year of administrative support experience in the Australian mortgage industry, including credit management
• Hands-on experience with loan lodgment processes
• Proficiency in ApplyOnline, CoreLogic property valuation tools, and Microsoft Excel
• Strong understanding of lending terminology, policies, and regulations
• Excellent problem-solving and troubleshooting skills
• Effective written and verbal communication skills
• High level of attention to detail and accuracy
• Strong task-prioritization skills and the ability to manage shifting deadlines
• Proven ability to work independently and manage multiple priorities
• Critical-thinking skills and a proactive approach to resolving issues
• Professional, personable, and relationship-focused manner
• Collaborative attitude and results-oriented mindset
• Certificate IV in Financial Services (Finance/Mortgage Broking Management) or an equivalent qualification, highly preferred

Requirements

• Interpret, clarify, and implement product catalogue changes and lender database policy updates.
• Support the broker network through email, telephone, and internal forums.
• Provide subject matter expert guidance to help brokers understand policies and structure suitable deals.
• Troubleshoot product and policy issues as they arise.
• Communicate lender updates and changes clearly across the franchise network.

Benefits

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Day shift schedule
• Permanent WFH arrangement
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment