[Hiring] Senior Financial Clearance Specialist @Ensemble Health Partners

Role Description

The Financial Clearance Specialist I provides world-class customer service while exceeding the expectations of scheduled patients for cost share/liabilities prior to the date of service.

• Provides world-class customer service, follows scripted benefit verification format in HIS benefits screen, and updates accounts in the workflow system with accurate documentation.
• Assigns insurance plans accurately, performs electronic eligibility confirmation and documents results, calculates patient cost share/liability and attempts to collect via phone within 48 hours of the date of service.
• Needs to meet performance expectations within 90 days from the date of hire.

Qualifications

• Minimum of 4 year/Bachelors Degree or 2 Year/Associates Degree.
• Minimum of 2 years working in a call center with collection experience.
• Articulate, personable, dependable, and confident with excellent communication skills.
• Knowledge of MS Office programs; team player.
• Customer service oriented, builds trust and respect by exceeding customer expectations.
• Types 45 WPM and is proficient in multiple computer applications.
• Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.

Requirements

• This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require.
• High School Diploma, GED, or Equivalent Experience.
• Certified Revenue Cycle Representative (CRCR) required within 9 months of hire - Company Paid.

Benefits

• Bonus Incentives.
• Paid Certifications.
• Tuition Reimbursement.
• Comprehensive Benefits.
• Career Advancement.