[Hiring] Senior Director of Billing @NWN Carousel

Role Description

The Senior Director of Billing leads NWN's billing function, reporting to the SVP, Corporate Controller and serving as their day-to-day partner on billing. The role owns billing timeliness and accuracy across all customers, products, and billing models, the clearing of the unbilled backlog, and the performance of a team of roughly 20. This is a build role rather than a caretaker role.

• Assess the team, portfolio, current practices, and state of the billing systems within the first 30 days.
• Deliver baseline KPIs and reporting.
• By three months, adopt process documentation and a billing cadence, establish KPIs and weekly reporting, set individual targets, identify system blockers, and improve billing timeliness and accuracy.
• By six months, ensure disciplined operations, resolve priority technical debt, and materially reduce the aged-unbilled backlog.
• Establish key performance indicators for the billing team, including:
• Invoice timeliness
• Billing accuracy and error rate
• Aged unbilled balance
• On-time billing percentage
• Credit-memo and rebill volume
• Backlog burn-down
• Manage the team to the numbers, including setting individual targets and holding regular performance reviews.
• Create billing cadence and end-to-end process documentation covering all billing models.
• Define and maintain a billing calendar and control framework.
• Take ownership of the backlog of unbilled amounts and drive it down to current.
• Own the exception and dispute workflow for billing errors.
• Manage, develop, and set direction for a billing team of roughly 20.
• Partner with Business Operations, Sales, Credit, and IT to fix upstream root causes.
• Lead the shift to contract-term-driven billing schedules in NetSuite.
• Personally manage the largest, most complex accounts and toughest billing exceptions.
• Perform other duties as assigned.
• Comply with all policies and standards.
• Demonstrate comfort with adopting emerging AI tools and technologies.

Qualifications

• Bachelor’s degree in Accounting, Finance, or Business, or equivalent related experience.
• 10+ years in B2B billing or order-to-cash, including 5+ years leading billing teams.
• Experience leading billing at a company of comparable scale—roughly $500M+ in revenue.
• Demonstrated success building or turning around a billing operation.
• Experience as a core stakeholder in an ERP or billing-system implementation.
• Experience in technology, IT services, telecom, or a comparable B2B services environment.
• Proven success building performance-management frameworks and reporting.
• Proven ability to author and institutionalize process documentation.
• Controllership fluency, including revenue recognition under ASC 606.
• Hands-on proficiency with NetSuite and billing platforms.
• Strong command of contract-driven, usage, and subscription billing models.
• Strong familiarity with emerging AI tools used across various processes.
• A player-coach mindset, willing to set strategy and work on tough accounts.
• Direct, credible, and steady communication in difficult conversations.
• Ability to develop people and address performance gaps.
• Ability to lead cross-functional process change.

Requirements

• Remote: Job duties are performed from the employee’s home or another approved remote location.
• Requires Travel - Yes

Benefits

• Comprehensive medical, dental, and vision plans.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSAs).
• Income protection through disability and life insurance.
• 401(k) with company match.
• Unlimited PTO and paid company holidays.
• Hybrid/remote work options.
• Paid bonding leave for eligible employees.
• Employee discounts and access to Employee Assistance Program (EAP).
• Additional offerings including accident, critical illness, and long-term care coverages.
• Legal and identity theft protection, pet insurance, and supplemental life insurances.
• Referral bonuses and charitable donation matching.
• Allowances for eligible roles.