[Hiring] Senior Associate - Retail Credit Initiation & Control @Mashreq

Role Description

Analyze and process credit proposals and applications of MashreqBank’s retail Lending Products, including Badr Products, for approval or escalation to Credit Supervisors within the stipulated TAT.

Ensure smooth implementation of the front end automation of credit process solutions across all lending products with significant gains in customer experience and productivity.

• Regulating all approvals within the Credit Policy and Product parameters.
• Ensuring consistent application of credit policy, quality of underwriting decisions, and of documents held as collateral.
• Responsible for the supervisory credit review function as required for RBG Products through implementation of standard operating procedures and policies as per Product Program Guidelines.
• Act as a reliable backup in the absence of team leader/Asst Manager.
• Assist in the development and training of new staff in the team.

Qualifications

• Graduate with > 3 years work experience in Credit Management environment.
• Excellent analytical skills.
• Sound interpersonal skills.
• Sound knowledge in MS office tools for report purposes.
• Good PC skills.
• Ability to problem solve and work independently.
• Customer focused and achievement oriented.

Requirements

• Analyzing for approval or escalation to higher authority: eligibility as per policy, bank statement, past data check on “Flex cube”, Prime, and other applicable systems review through application system ‘IRIS/MWS’.
• Measuring, evaluating, and providing suggestions to improve the team’s productivity.
• Undertaking various assigned projects to increase unit productivity and enhance product and credit policy for retail lending products.
• Actively participating in all trainings, process improvement initiatives, and system changes for product/process betterment.
• Identifying exceptions for eligibility, pricing, CPV, information capture on the system, and collateral compliance.
• Communicating major deficiencies and policy violations to Team Leader/Asst Manager for follow-up.
• Categorizing cases as ‘Declined’, ‘Rejected’, or ‘for Deviation Approval’ if above checks fail.
• Ensuring daily productivity targets are met.
• Providing quality service to internal/external customers by adhering to the committed turnaround time.
• Exercising controls to book quality applications and highlighting any document anomalies with the Fraud prevention unit.
• Actively involved in the process of training and testing implemented by the quality unit.
• Helping in the on-job training of new staff in the team.
• Identifying anomalies in Credit Policy and Product Manual.
• Recommending additions and modifications to Credit Policy and Product Manual.
• Recommending improvements in operational procedures and risk areas from time to time.

Benefits

• Operate in a high-pressure credit automation driven environment.
• Support Assistant Manager on day-to-day activities.
• Approve all cases with strict adherence to approved delegated authorities.
• Escalate cases lying beyond eligibility criteria and credit score to Credit Supervisors.
• Ensure compliance to specified procedures.
• Ensure error-free processing of cases.
• Review Quality reports and collectively review corrective action plans.
• Approval of cases under delegated approval authorities.

Company Description

The leading financial institution in MENA, MashreqBank proudly thinks like a challenger, startup, and innovator in banking and finance, powered by a diverse and dynamic team who put customers first.

• Together, we pioneer key innovations and developments in banking and financial services.
• Our mandate is to help customers find their way to Rise Every Day, partnering with them through the highs and lows to help them reach their goals and unlock their unique vision of success.
• Delivering superior service to clients by leading with innovation, treating colleagues with dignity and fairness while pursuing opportunities that grow shareholders' value.
• Actively contributing to the community through responsible banking in our mission to inspire more people to Rise.