[Hiring] Senior AR Account Specialist @UPMC

Role Description

UPMC is hiring a Senior AR Account Specialist to support the Revenue Cycle Reporting department. This position would work Monday through Friday during business hours and has the ability to be fully remote.

In this role, you will be responsible for recovering self-pay balances by:

• Reviewing account files daily
• Researching insurance coverage through payer portals
• Identifying applicable coverage and ensuring accounts are billed accurately

Responsibilities include:

• Proficient knowledge of Microsoft Excel
• Ability and organization to navigate multiple screens at a time
• Ability to communicate with multiple levels of management
• Performing duties and job responsibilities in a fashion that aligns with UPMC Values
• Verifying accuracy of insurance information to patient account demographics
• Proficient working with multiple payers
• Identifying root cause issues and recommending corrective action steps to eliminate future occurrences of denials
• Demonstrating knowledge of the current functionality of the patient accounting system
• Identifying issues and submitting corrective action recommendations
• Ability to work independently with minimal supervision
• Managing assigned book of business by ensuring the timeliness and accuracy of billing
• Actively engaging in process improvement for efficiency gains
• Meeting quality assurance benchmark standards and maintaining productivity levels as defined by management
• Ability to perform peer-to-peer training
• Being the go-to person for escalated accounts

Qualifications

• High school diploma or equivalent
• 3 years of billing, registration, or patient business services or equivalent combination of education and experience
• Excellent interpersonal, organizational, communication, and effective problem-solving skills
• Prior working experience in billing/collections, denials, credit balances, and/or various payers
• Organization and time management skills
• Ability to maintain confidentiality with regard to all assignments

Requirements

• Must be able to communicate with patients, payers, outside agencies, and the general public through telephone, electronic, and written correspondence
• Develop and manage relationships with colleagues in a professional, independent manner

Licensure, Certifications, and Clearances

• Act 34

Company Description

UPMC is an Equal Opportunity Employer/Disability/Veteran