[Hiring] Revenue Operations Manager @VerifiedFirst

Role Description

The Revenue Operations Manager leads our Revenue Operations team within the Finance Department. This leadership role is responsible for overseeing the full lifecycle of revenue operations, bridging the gap between sales, finance, and our clients. The ideal candidate will take ownership of customer pricing, product launch processes, commission calculations, partner revenue shares, and the Accounts Receivable team. You will act as the highest point of escalation for complex billing inquiries and build optimized financial processes that support our company's continuous growth, all while directly managing a blended team of US-based and offshore staff.

• Pricing & Product Launches: Assist in launching new products by establishing customer pricing structures and creating scalable, go-to-market processes for the finance team.
• Billing & Invoicing Leadership: Oversee the monthly invoicing process executed by the Revenue Operations team, ensuring rigorous accuracy and timely delivery.
• Escalation & Client Management: Serve as the primary point of contact for complex billing escalations, frequently leading client-facing finance calls to resolve issues professionally and efficiently.
• Partner Revenue Share & Statements: Oversee and approve partner revenue share calculations and statements.
• Employee Commissions: Collaborate cross-departmentally with relevant team leaders to accurately calculate, track, and manage employee commissions.
• Accounts Receivable Oversight: Direct the Accounts Receivable department by providing strategic guidance to the AR Supervisor, serving as approver for account write-offs, and acting as a leadership backup to ensure seamless team operations and collections.
• Team Leadership: Lead, train, and manage the Revenue Operations team, fostering a culture of accuracy, accountability, and continuous improvement.
• Process Optimization: Continuously evaluate and establish improved finance and revenue operations and collections processes to support business scale.

Qualifications

• Education: Bachelor’s degree in Finance, Accounting, Business Administration, Economics, or a related field required.
• Core Experience: 5+ years of progressive experience in revenue operations, billing, accounting, or financial operations.
• Leadership Experience: Prior experience building processes, managing, or supervising team members (experience managing offshore contractors is a plus).
• Technical Proficiency: High-level proficiency in spreadsheet software (Excel/Google Sheets) for complex commission and revenue modeling.
• Systems Knowledge: Experience with CRM (Salesforce) and financial/billing ERP systems is highly preferred.

Requirements

• Strategic Leadership: Ability to look at the big picture for pricing and product launches while also managing the day-to-day operational details.
• Client-Centric Communication: Exceptional verbal and written communication skills, with the confidence to lead client-facing calls and de-escalate complex billing situations.
• Operational Excellence: Rigorous attention to detail and accountability for departmental goals, data integrity, and strict financial deadlines.
• Problem-Solving Mindset: A proactive approach to identifying process gaps and building systemic solutions.
• Integrity: Uphold non-negotiable integrity and discretion when handling highly sensitive payroll, commission, and partner financial data.

Benefits

• Enjoy your free time with no nights or weekends, paid holidays, and paid time off starting on your first day.
• Save money on insurance with 100% employer-paid insurance premiums.
• Continue to learn with continuous education, career pathing, and ongoing training. You won’t stall here, growth is part of our success.
• In our remote work environment, we prioritize team-building through engaging meetings and events, including town halls, Office Olympics, and culture conversations.