[Hiring] Senior Director of Revenue Operations @MacroHealth

Role Description

MacroHealth is transforming how healthcare organizations access, evaluate, and optimize healthcare solutions. As we enter our next stage of growth, we're seeking a Senior Director of Revenue Operations to build and scale the commercial infrastructure that enables our go-to-market organization to operate with greater intelligence, efficiency, and predictability.

This role leads the Revenue Operations function and manages the Sr. Revenue Operations & Systems Lead as a direct report. You will set the strategy, standards, and priorities for the function, while the Sr. Revenue Operations & Systems Lead drives day-to-day system administration, data governance, and reporting execution.

This is a high-impact leadership role for someone who combines strategic commercial thinking with strong operational execution. You'll partner closely with our Chief Revenue Officer and commercial leadership team to translate growth strategy into disciplined execution, strengthen our revenue operating model, and create the visibility and accountability necessary to accelerate performance.

We're looking for a builder who thrives in a growing, evolving organization and knows how to establish structure without creating unnecessary complexity.

What You'll Own:

• Revenue Strategy & Operating Model:
  • Partner with the CRO and commercial leaders to translate revenue strategy into actionable operating plans, performance measures, and execution priorities.
  • Establish scalable revenue operations practices across Sales, Marketing, and Account Management.
  • Develop and manage revenue planning processes, including territory design, account segmentation, capacity planning, quotas, and commercial resource allocation.
  • Drive alignment across commercial functions to improve the full customer lifecycle, from demand generation through acquisition, expansion, and retention.
• Pipeline Management & Revenue Predictability:
  • Establish consistent pipeline management, inspection, and forecasting practices.
  • Improve visibility into pipeline health, deal progression, conversion rates, sales velocity, and revenue performance.
  • Identify funnel inefficiencies and partner with commercial leadership to improve sales productivity and conversion.
  • Develop reporting and analytics that provide actionable insights to executive leadership and support better commercial decisions.
• Commercial Systems, Data & Analytics:
  • Own the strategy, governance, and continuous improvement of the commercial technology ecosystem, including Salesforce and supporting tools.
  • Lead and develop the Sr. Revenue Operations & Systems Lead, who owns day-to-day system administration and data governance execution, by setting clear priorities, expectations, and growth opportunities.
  • Establish data quality, process consistency, and reporting standards across the revenue organization.
  • Leverage automation, AI, and analytics to reduce administrative burden, improve seller effectiveness, and strengthen decision-making.
  • Evaluate and implement tools and capabilities that improve commercial productivity and scalability.
• Sales Effectiveness & Execution:
  • Partner with Sales leadership to strengthen sales methodology adoption, qualification rigor, opportunity management, and deal execution.
  • Support commercial compensation design, incentive effectiveness, and performance measurement in partnership with Finance and People.
  • Establish effective business review cadences, performance scorecards, and management routines.
  • Identify opportunities to streamline workflows, improve handoffs, and reduce friction across the customer journey.
• Cross-Functional Partnership:
  • Work closely with Finance on revenue forecasting, planning, performance analysis, and commercial economics.
  • Partner with Marketing on lead management, attribution, funnel performance, and demand generation effectiveness.
  • Collaborate with Account Management and Customer Operations to improve account visibility, renewal planning, expansion opportunities, and customer economics.
  • Serve as a trusted advisor to the CRO and executive leadership on commercial performance, organizational effectiveness, and growth opportunities.

Qualifications

• 10+ years of progressive experience in Revenue Operations, Sales Operations, Commercial Operations, or related functions, including significant leadership experience.
• Demonstrated people leadership experience, including setting clear expectations, providing meaningful feedback, and supporting employee development and engagement.
• Demonstrated success building or transforming Revenue Operations in a growing B2B technology, SaaS, or technology-enabled services business.
• Experience supporting complex enterprise sales cycles, multiple go-to-market motions, and sophisticated commercial organizations.
• Strong command of Salesforce, revenue analytics, forecasting methodologies, and commercial performance management.
• Experience designing scalable revenue processes, operating cadences, reporting infrastructure, and incentive frameworks.
• Strong financial and analytical acumen, with the ability to connect commercial activities to revenue and business outcomes.
• Practical experience applying automation and AI to commercial workflows and decision-making.
• Proven ability to influence senior commercial leaders and drive change across functions.
• A hands-on, resourceful approach and comfort operating in a lean, fast-moving environment.

Particularly Valuable:

• Experience in healthcare technology, payer solutions, healthcare services, or other complex regulated industries.
• Experience scaling commercial operations in a private equity-backed or growth-stage business.
• Familiarity with MEDDPICC or similar enterprise sales qualification methodologies.
• Experience integrating commercial processes, systems, or teams following acquisitions.

Benefits

• This role is eligible for a comprehensive benefits package, and a potential annual discretionary bonus.

Compensation

The expected base salary range for this position is $180,000 to $200,000 USD annually. This range reflects the good-faith minimum and maximum MacroHealth reasonably expects to pay for this role at the time of posting. Actual pay within this range depends on relevant experience, skills, qualifications, and, where permitted, geographic location.