[Hiring] Revenue Cycle Coordinator @University of Iowa

Role Description

University of Iowa Health Care’s department of Patient Financial Services is seeking a Revenue Cycle Coordinator for the Physician Hospital Accounts Receivable Management (PHARM) division for a lead or supervisory position that may have 4-6 direct reports that will serve as a resource for complex billing issues. This Revenue Cycle Coordinator has oversight of the Credits teams as part of the financial and insurance related team in the healthcare financial services industry. The Revenue Cycle Coordinator provides a retrospective analysis of all claims/billing activities as it relates to PFS (Patient Financial Services) functions; including but not limited to:

• Registration
• Coding
• Billing
• Payment posting
• Credits
• Self-pay billing
• Denials
• In-depth contractual compliance analysis

This position is eligible to participate in remote work and applicants who wish to work remotely will be considered. Training will be held either ONSITE or via ZOOM from the HSSB building at a length determined by the supervisor. Remote eligibility will be evaluated upon a satisfactory job training opportunity. Per policy, work arrangements will be reviewed annually and must comply with the remote work program and related policies and employee travel policy when working at a remote location.

Qualifications

• Bachelor’s degree or equivalent education and experience in a financial, medical billing, coding and/or revenue cycle environment(s).

Requirements

• 1-3 years supervisor experience
• Outstanding attention to detail and proven ability to gather and analyze data and make recommendations.
• Ability to anticipate needs, problems, and potential issues and use judgment, foresight, and problem-solving skills to troubleshoot, recommend and implement solutions.
• Demonstrate careful attention to detail and accuracy, strong organizational skills, and the ability to handle multiple tasks quickly and effectively, proactively establish priorities, and meet deadlines.
• Excellent written and verbal communication skills are required including the ability to compose communications and grammatically correct documents in a concise, logical, and organized manner.
• Demonstrates an ability to manage difficult conversations and resolve conflicts; ability to influence (without authority), and experience with escalation techniques.
• Demonstrated skills in time management and managing multiple priorities.

Benefits

• This position is eligible to participate in remote work.
• Training will be held either ONSITE or via ZOOM.

Position Responsibilities

• Supervise work of Patient Account Representatives, Revenue Cycle Representatives and/or Merit Clerk III’s and serve as a payor expert and technical resource.
• Develop new and current staff through training to improve revenue cycle knowledge; work with staff to suggest additional options to resolve patient account inquiries.
• Oversee and review employee’s work to determine if appropriate actions have been taken.
• Perform QA checks and productivity audits; identify and resolve undesirable trends (id: high dollar, aged, unbilled or other account issues). Prepare reports to assure quality and productivity requirements are being met.
• Develop and monitor employee performance goals to ensure compliance.
• Implement new processes developed by management to ensure processes are operating effectively and efficiently; make recommendations based on analysis of data.
• Gather and respond to requests for information in response to benchmark surveys or questionnaires required by external agencies.
• Assist with and have responsibilities for interviewing, selection and training of new employees. Will maintain personnel records including vacation and sick leave, approve monthly time sheets; conduct performance evaluations, promotions and disciplinary action.
• Identify training and education deficiencies and provide training, guidance and coaching.
• Assign and evaluate work for the units that you and your team support.
• Work with other department supervisors to develop and implement staff performance standards and the coordination of intra- and inter-unit operations and procedures.
• Keep current on industry knowledge, skills and certifications to serve as a resource to employees and to conduct job duties.

Desirable Qualifications

• 1+ year experience in medical claims processing, healthcare revenue cycle or medical coding.
• Knowledge of medical terminology and health care billing.
• Demonstrated ability to prioritize and coordinate inquiries and concerns of customers: patients, staff, administration and public.
• Experience identifying opportunities for improvements in processes, procedures and reporting.
• Experience and knowledge of Patient Financial Services’ functions, systems, processes, and policies.

Application Process

In order to be considered for an interview, applicants must upload the following documents and mark them as a “Relevant File” for the submission:

• Resume
• (optional) Cover Letter

Job openings are posted for a minimum of 7 calendar days and may be removed from posting and filled any time after the original posting period has ended. Applications will be accepted until 11:59 PM on the date of closing.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.

For additional questions, please contact Zach Schmidt at [email protected] .