[Hiring] Regional Revenue Cycle Management Supervisor @Blue Cloud

Role Description

The Revenue Cycle Management Supervisor supports the daily operations of assigned revenue cycle functions for a designated region. This role provides hands-on supervision, workflow coordination, coaching, training, and first-level escalation support for charge entry, accounts receivable follow-up, denials, claims issues, and related billing workflows. The supervisor helps ensure work queues are completed timely, team members understand expectations, and operational issues are communicated to the Regional Revenue Cycle Manager.

• Supervise and support charge entry representatives, accounts receivable representatives, and team leads assigned to the region.
• Monitor daily productivity, accuracy, work queue status, turnaround times, and aging trends to help ensure regional goals are met.
• Review and coordinate daily workflows related to charge entry, claims follow-up, denial handling, payment variances, and A/R resolution.
• Provide day-to-day direction, coaching, feedback, and support to team members regarding standard workflows and performance expectations.
• Assist with onboarding and training new or existing team members on payer requirements, system use, workflow expectations, and documentation standards.
• Partner with billing, A/R, payment posting, and operational teams to support timely and accurate account resolution.
• Maintain compliance with HIPAA, payer guidelines, internal controls, and applicable regulatory requirements.
• Assist the Regional Revenue Cycle Manager in meeting departmental timelines, goals, audits, and operational initiatives.

Qualifications

• High School Diploma or equivalent.
• 3+ years of experience in healthcare revenue cycle operations, including billing, charge entry, A/R follow-up, denials, collections, or related functions.
• 1+ years of experience in a lead, trainer, senior team member, or frontline supervisory role.
• Working knowledge of healthcare billing workflows, claims processing, payer requirements, EOB/ERA research, denials, and A/R follow-up.
• Strong analytical and problem-solving skills with the ability to identify trends and escalate issues appropriately.
• Excellent written and verbal communication skills.
• Proficient in practice management systems, clearinghouse tools, payer portals, Microsoft Office Suite, and reporting tools.

Requirements

• Associate or bachelor's degree preferred - years of experience may be substituted.
• Experience in ASC, dental, pediatric, multi-site, or multi-specialty revenue cycle operations preferred.
• CRCR, CPB, CPC, or related certification preferred.

Benefits

• Work with a passionate, dedicated, and talented team in a growing organization committed to doing good.
• Competitive salary based on experience.
• Health, dental, and vision insurance.
• 401(k) with company match.
• Paid time off.
• Professional development and career growth opportunities.