[Hiring] Payment Posting Manager @Intermountain Health

Role Description

The RCO Manager of Cash Management - Payment Posting is responsible for overseeing all facets of patient payments, daily deposits, ERA, and EFT maintenance. This includes:

• Ensuring the accurate and timely processing of patient payments.
• Active participation in system integration testing.
• Serving as a subject matter expert for payment posting.
• Staying abreast of best practices.
• Working towards achieving executive goals and optimizing revenue cycle performance.
• Ensuring the financial stability of the organization.

Video interviews through Microsoft Teams will be required, as well as potential onsite interviews and meetings.

Essential Functions

• Provides leadership and direction to the Payment Posting team, including hiring, training, coaching, performance reviews, and terminations.
• Plans, develops, implements, and communicates operational initiatives to improve the efficiency of the Payment Posting team.
• Provides project guidance to successfully implement efficient posting processes.
• Maintains and improves department operations by monitoring system performance, identifying, and resolving problems.
• Manages communication and processes between departments involved in the revenue cycle and identifies areas for improvement.
• Establishes productivity monitoring for department staff to maximize resources and results.
• Monitors key performance metrics, addressing issues in a timely manner to improve performance and resolve issues.
• Acts as a technical expert, maintaining current working knowledge of Billing and Payment Posting regulations.
• Ensures department compliance with HIPAA guidelines, HR policies, and other corporate initiatives.
• Develops and documents processes and policies for the department.
• Conducts regularly scheduled meetings to communicate issues regarding compliance with established procedures and overall work unit effectiveness.

This role works closely with the Payment Posting Manager and Team, overseeing four key teams that support the payment posting process:

• Research: Research and resolve missing payments, payment issues, and Epic WQs.
• Payment Detail: Manages the retrieval and processing of electronic remittance files, including ERAs and EOBs.
• Cash Control: Supports daily bank reconciliation, cash balancing, and third-party billing activities.
• Correspondence: Manages the indexing and routing of incoming correspondence.

The role also manages key banking relationships, supports ERA/835 conversion and implementation, and plays a key role in Cash Management automation.

Qualifications

• Demonstrated experience in healthcare revenue cycle operations.
• Demonstrated experience leading a successful team within healthcare revenue cycle operations.
• In-depth knowledge of EOB interpretation.
• Strong knowledge of healthcare billing requirements.
• Ability to collaborate across teams and departments.
• Strong knowledge of Microsoft Office programs.

Requirements

• Bachelor’s degree in healthcare management, finance, or related field from an accredited institution (education is verified).
• Epic experience.
• Five (5) years of experience in Healthcare Revenue Cycle (Payment Posting, Claims, billing, and Insurance Follow-up).
• Three (3) years of supervisory experience.
• HFMA Certification.

Physical Requirements

• Ongoing need for employee to see and read information, documents, monitors, and assess customer needs.
• Frequent interactions with providers, colleagues, customers, patients/clients, and visitors requiring verbal communication.
• Manual dexterity of hands and fingers for typing and accessing needed information.
• May have the same physical requirements as those of clinical or patient care jobs.
• For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing, and reading signs.

Benefits

• Generous benefits package covering a wide range of programs to foster a sustainable culture of wellness.

Company Description

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.