[Hiring] Patient Accounts Receivable Representative @CCRM Fertility

Role Description

The Patient Accounts Receivable Representative plays a vital role in ensuring the financial health and stability of CCRM Fertility by tracking and collecting payments. This role is pivotal in maintaining the financial health of CCRM Fertility by minimizing outstanding receivables and maximizing revenue efficiency. The Accounts Receivable Representative efforts contribute to the stability and growth of CCRM Fertility while fostering positive relationships with vendors and patients through professional and efficient payment interactions.

What You Will Do

• Manage the organization's patient accounts receivable processes, ensuring timely and accurate collection of payments from insurance providers.
• Handle billing inquiries, track outstanding balances, and work with clients to resolve payment discrepancies.
• Foster positive relationships with customers.
• Support inter-company patients with questions regarding insurance matters, current account status, and billing questions.
• Make a record of all patient interactions and/or account task updates to ensure all staff can follow up appropriately.
• Ensure patients statement balances are current, process/post insurance payments received.
• Coordinate billing for procedures covered by insurance (per business office policy).
• Complete appeals and send necessary documentation to facilitate payment when insurance providers provide wrong reimbursement, low reimbursement, and/or incorrect insurance denials.
• Other specific duties as assigned.

Qualifications

• High School Diploma or GED required.
• 1+ year in insurance reconciliation and working with insurance providers.
• Previous experience in reproductive medicine or Women’s health is preferred.
• Prior experience with calling insurances and EIVF preferred.
• Ability to work weekends, evenings, and holidays, on a rotating basis.

Requirements

• Regularly required to communicate with others.
• Frequently required to sit at a desk, work on a computer, and spend prolonged periods preparing and analyzing data and figures.
• Occasionally stand and/or walk; use hands and fingers to grasp, pick, pinch, type; and reach with hands and arms.
• Close visual acuity to perform activities such as viewing a computer terminal; extensive reading; operation of standard office machines and equipment (computer, telephone, photocopier, and scanner).

Benefits

• Generous Paid time-off (PTO) and paid holidays.
• Medical, Dental, and Vision Insurance.
• Health benefits eligible the first day of the month following your start date.
• 401(k) Plan with Company Match (first of the month following 2 months of service).
• Basic & Supplement Life Insurance.
• Employee Assistance Program (EAP).
• Short-Term Disability.
• Flexible spending including Dependent Care and Commuter benefits.
• Health Savings Account.
• CCRM Paid Family Medical Leave (eligible after 1 year).
• Supplemental Options (Critical Illness, Hospital Indemnity, Accident).
• Professional Development, Job Training, and Cross Training Opportunities.
• Bonus Potential.
• Potential for Over-time Pay (Time and a half).
• Holiday Differential Pay (Time and a half).
• Weekend Shift Differential Pay ($4.00 per hour).