[Hiring] Manager - Revenue Assurance @TDS

Role Description

As the Manager - Revenue Assurance, you will lead revenue assurance operations, governance, and risk management for product, pricing, promotional, and billing-related changes. This role oversees revenue assurance monitoring, validation, reporting, and continuous improvement activities to protect revenue integrity, ensure billing accuracy, and support operational effectiveness through leadership of a revenue assurance team. This position has the ability to work remotely in any of the 40+ States in which TDS Telecom operates.

Responsibilities

• Revenue assurance governance and intake management:
  • Oversees governance and intake processes for product, pricing, promotional, and billing-related changes.
  • Reviews and approves requests to ensure completeness, accuracy, and compliance with established requirements.
• Revenue assurance monitoring and reporting:
  • Oversees revenue assurance reporting, performance metrics, trend analysis, exception monitoring, and risk identification activities.
• Business initiatives and stakeholder coordination:
  • Leads revenue assurance activities for projects and business initiatives, including impact assessment, issue resolution, risk identification, and status reporting.
• People leadership:
  • Manages the performance, development, workload, and priorities of revenue assurance team members.
• Validation, testing oversight, and issue analysis:
  • Oversees validation and testing activities for product, pricing, promotional, billing, and system changes.
  • Reviews results, exceptions, and billing outcomes and directs issue investigation and root cause analysis efforts.
• Process improvement and automation:
  • Leads process improvement, automation, and operational efficiency initiatives related to revenue assurance activities and controls.

Qualifications

• Bachelors degree (or higher) -OR- 4+ years professional work experience.
• 6+ years’ experience in billing systems, revenue assurance, product catalog, financial analysis, or business operations.
• 3+ years’ leadership experience, including people leadership, project leadership, or cross-functional initiative leadership.
• MBA or advanced degree preferred.
• Experience analyzing data, billing outcomes, revenue assurance risks, and business impacts in a complex technical, billing, product, or operational environment.
• Demonstrated project management, prioritization, resource coordination, and business decision support skills.
• Experience implementing governance, quality assurance, internal control, process improvement, or operational readiness standards.
• Ability to build productive working relationships, influence stakeholders, and coordinate cross-functional teams through complex business changes.
• Experience coordinating cross-functional testing, validation signoff, or release readiness activities for billing-impacting changes.
• Wireless, broadband, telecommunications, or subscription-based billing experience preferred.
• Experience with SharePoint, Power BI, SQL, reporting tools, or similar enterprise systems preferred.
• Experience with product catalog and billing platforms preferred.
• Strong written and verbal communication skills, including the ability to translate complex financial, technical, and operational issues for leadership and cross-functional stakeholders.

Benefits

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Life Insurance
• 401(k) Plan
• Generous Vacation & Paid Sick Leave
• Seven Paid National Holidays & One Floating Holiday
• Paid Parental Leave (6 weeks after 12 months of employment)
• Adoption & Surrogacy Assistance
• Employee Assistance & Wellness Programs
• Short-Term & Long-Term Disability (for associates working 30 or more hours per week)
• TDS Service Discounts (for associates working 30 or more hours per week)
• Education Assistance (for associates working 30 or more hours per week)
• Paid Volunteer Time (for associates working 30 or more hours per week)