[Hiring] Lock Desk Analyst @CrossCountry Mortgage, LLC

Role Description

The Lock Desk Analyst's primary responsibility is to support the Lock Desk by processing rate lock, change, and extension requests while adhering to and enforcing rate lock policies. This position provides real-time training, process enhancement suggestions, and support within Secondary Marketing and cross-functional departments. This position operates within Eastern Standard Time Zone working hours to support the East Coast region.

Job Responsibilities

• Process rate lock requests in Encompass; clearly and effectively communicate with requestor(s) as needed.
• Process change requests, reprice requests, and extension requests.
• Assist Loan Officers with post-lock file inquiries.
• Work closely with Secondary Marketing leadership to implement system changes, testing, and process flow enhancements.
• Assist with system, product, and procedural inquiries.

Qualifications

• Bachelor’s degree in a related field or equivalent combination of education/experience.
• 2+ years’ mortgage lending experience or equivalent coursework, preferred.
• Experience with Optimal Blue and Encompass systems, preferred.
• Secondary Marketing or Capital Markets experience, preferred.
• Excellent attention to detail, mathematical, and analytical skills.
• Excellent communication and customer service skills.
• Proficiency in Microsoft Office (Excel, Outlook, Word).

Benefits

• Competitive compensation plan.
• Robust benefits package, including medical, dental, and vision.
• 401K plan.
• Company-provided short-term disability.
• Employee assistance program.
• Wellness program.