[Hiring] Key Accounts Credit Collection Specialist @KONE

Role Description

We are looking for our next Key Accounts Credit Collection Specialist, where you will be responsible for collecting and driving National Account KPIs, National Account billing processes, and establishing processes and controls over the National Account contract and collection process. This role will support the entire country and therefore will operate on a remote basis. We welcome and encourage applicants residing anywhere in the United States.

• Conduct monthly Accounts Receivable reviews for each National Account and present to RCCM/Region Controller/NAM.
• Collaborate with the National Account Manager to understand the current account state, past due items, and the root cause of non-payment.
• Oversee monthly revenue recognition to ensure National Accounts are billed according to established release criteria.
• Utilize HighRadius as the system of record for collection activities and document all collection efforts.
• Prepare and validate supporting documentation for customer account write-off requests.
• Review, validate, and compile supporting documentation for vendor invoices.
• Prepare and distribute the Monthly Collections Dashboard Report and other required metrics.
• Understand and drive third-party billing submittal and billing processes for National Accounts.
• Ensure proper application of National Account payments and perform account reconciliations.
• Streamline and ensure Yearly National Account escalation occurs according to contractual terms.
• Assist with managing, directing, and maintaining a professional National Account collection infrastructure.
• Evaluate and interact with 3rd party collections, bankruptcy, bonding, liens, and legal departments.
• Assure the creditworthiness of potential new NA customers using D&B reporting.
• Other duties as assigned.

Qualifications

• Excellent interpersonal skills to effectively engage with individuals at all levels.
• Strong ability to read and comprehend contracts.
• Proactive, hands-on approach to problem-solving.
• Demonstrated leadership and teamwork abilities.
• Exceptional customer service skills.
• Excellent organizational and prioritization skills.
• Proficiency in SAP, Microsoft Access, and Microsoft Excel.

Requirements

• Bachelor's degree in Finance, Accounting, Business Administration, or related field, or equivalent work experience.
• Minimum of 3 years of experience in credit, collections, accounts receivable, or related financial functions.
• Strong analytical and problem-solving skills.
• Excellent communication and negotiation abilities.
• Proficiency with Microsoft Office, particularly Excel.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience supporting National or Key Account customers.
• Knowledge of HighRadius, SAP or other ERP systems.
• Background in credit risk analysis and dispute resolution.
• Experience in construction, industrial, service, or related industries.

Benefits

• Competitive salary
• Flexible work schedule
• Opportunities to learn and grow
• 401K Employer Match
• 401k Employer Non-elective Contribution
• Well-being Program
• Medical, Prescription, Dental and Vision Insurance
• Digital Health Solutions & Telehealth
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Employee Family Assistance Program (EFAP)
• Family & Medical Leave
• Parental Leave
• Leave to Care for a Domestic Partner
• Paid Time Off & Holidays
• Company Paid Life and AD&D Insurance
• Supplemental Life and AD&D Insurance
• Company Paid Short-term and Long-term Disability
• Buy-Up Long-term Disability
• Critical Illness Insurance
• Hospital Indemnity & Accident Insurance
• Identity Theft Protection
• Legal Insurance
• KONE Credit Union
• Tuition Reimbursement