Role Description
The E Invoicing Assistant supports the E Invoicing Manager in the day-to-day operation, administration, and compliance of electronic invoicing processes across PEPPOL and other mandated e-invoicing networks. This role assists with invoice monitoring, SAP customer maintenance, issue investigation, documentation, and training activities while developing expertise in e-invoicing regulations and systems.
The role works closely with Finance, IT/SAP, Tax, Compliance, and local market teams, providing operational support to ensure invoices are processed accurately and efficiently while meeting country-specific legal and technical requirements.
As an E Invoicing Assistant, you will:
-
Assist with daily monitoring of e-invoicing flows and identify invoices requiring investigation or follow-up.
-
Investigate invoice failures, rejections, and data quality issues, escalating complex matters to the E Invoicing Manager as required.
-
Support the maintenance of customer master data, routing IDs, PEPPOL identifiers, tax categories, and mandatory invoicing fields.
-
Perform regular reviews of customer and invoice data to ensure completeness and accuracy.
-
Assist with onboarding activities for new countries, including testing, documentation, data validation, and user support during go-live activities.
-
Provide first-line support to Finance, Customer Service, and local market teams by answering process-related questions and assisting with training materials.
-
Work with the E Invoicing Manager to coordinate with PEPPOL access point providers, SAP teams, and external vendors on operational issues.
-
Help track regulatory and process changes and ensure supporting documentation is maintained and updated.
-
Create, maintain, and update standard operating procedures (SOPs), work instructions, country guides, and troubleshooting documentation.
-
Produce regular reports on invoice performance, transmission success rates, open issues, and data quality metrics.
-
Identify opportunities to improve processes, reduce manual effort, and enhance data accuracy.
-
Provide general administrative and project support to the E Invoicing Manager, including meeting coordination, action tracking, and follow-up activities.
Qualifications
-
Basic understanding of SAP SD/FI processes, billing, customer master data, and invoice processing.
-
Familiarity with electronic invoicing concepts, PEPPOL, or willingness to develop expertise in the area.
-
Strong focus on accuracy when maintaining master data and reviewing invoice transactions.
-
Ability to identify issues, investigate root causes, and support resolution activities.
-
Proficient in Excel, Word, PowerPoint, and reporting tools.
-
Able to communicate clearly with Finance, IT, customer-facing teams, and external partners.
-
Strong ability to manage multiple tasks, priorities, and deadlines.
-
Willingness to learn regulatory requirements, e-invoicing processes, and new technologies.
-
Focused on providing timely and effective support to internal stakeholders.
Benefits
-
Flexible Working: A flexible working environment to support your best work.
-
Room to Grow: Opportunities for learning and development built into every role.
-
Everyone has a voice: A culture that values curiosity and empathy.
-
Make your move: Opportunities for career advancement across global locations.
-
Comprehensive benefits including healthcare, retirement plans, continued education support, and more.
-
Supportive leadership that believes in positivity and trust.