[Hiring] Fraud & Dispute Support Agent @L42M LLC

Role Description

This is a remote position.

Remote Fraud & Dispute Support Agent – Financial Services

Living for Tomorrow is currently accepting applications for a remote financial-services opportunity focused on fraud detection, transaction verification, disputes, and chargebacks. This role is a strong fit for someone who is analytical, detail-oriented, comfortable handling sensitive financial information, and able to follow strict compliance procedures while assisting customers.

Compensation

• Production Pay: $13.00–$14.00 per hour
• Certification Pay: $7.00 per hour
• Agents work as independent contractors and select available servicing intervals based on program availability and servicing requirements.

What You’ll Do

• Evaluating disputes and chargebacks
• Investigating suspected fraudulent activity
• Reviewing cardholder and transaction information
• Handling inbound transaction-verification calls
• Making outbound verification calls when required
• Monitoring systems for possible fraudulent behavior
• Following financial-services compliance and verification procedures
• Managing cases within required regulatory and program timelines
• Accurately documenting cardholder, card, transaction, and case information

Servicing Availability

• Intervals may be available: 24 hours a day, 7 days a week, 365 days a year
• Availability is based on program need.
• Agents must be able to service: 5 hours / 10 intervals on Saturdays and/or Sundays
• During the Certification SOW, agents must service at least: 10 hours / 20 intervals per week

Certification Schedule

• Phase 1: October 13, 2026–November 4, 2026
• Phase 2: November 5, 2026–November 18, 2026
• Monday–Friday, 9:00 AM–3:00 PM ET
• Certification includes instructor-led training, self-study, systems and compliance training, and live certification call-taking.

Certification Requirements

• 90% or higher on required assessments
• 90% or higher on the final assessment
• 100% completion of required self-study work
• Successful completion of Phase 1
• Average QA of at least 90% across required certification calls
• No non-negotiable quality misses
• Completion of the required Security Awareness course with a score of at least 85%

Equipment Requirements

• Windows 11 computer with all updates completed
• At least 8 GB RAM
• Intel Core i5 6th generation or newer
• At least 4 processor cores
• Processor speed of at least 2.4 GHz
• Dual monitors
• Hardwired Ethernet connection
• Hardwired USB headset with phone-quality audio
• Noise-cancelling microphone
• Webcam for certification
• Apple or Android smartphone for secondary verification
• A client-provided security device may also be required and must be returned when servicing ends.

Performance Expectations

• Commitment Adherence: 90% or higher
• Average Handle Time: Less than 370 seconds
• Quality Assurance: Above 90%
• Voice of Customer: Above 95%
• Accuracy, documentation, security, and compliance are critical in this role.

Screening & Enrollment Requirements

• Background check
• Drug screening
• Photo ID verification
• There is currently no cost for the required background check and drug screening.
• The drug screening must be scheduled within 48 hours of receiving the vendor email.
• Required screenings must be successfully completed at least 14 days before class begins.

Preferred Qualifications

• Have financial-services or fraud-support experience
• Understand disputes or chargebacks
• Have knowledge of electronic fund transfers
• Type at least 40 WPM
• Have strong analytical and problem-solving skills
• Can manage detailed case information accurately
• Are comfortable making both inbound and outbound calls
• Follow compliance procedures carefully
• Can maintain confidentiality with sensitive financial information
• Have a quiet and professional home workspace
• Additional enrollment restrictions may apply based on recent banking-program experience, prior certification history, current enrollments, or prior SOW terminations.

Ready to Get Started?

If you are detail-oriented and interested in building experience in fraud detection and financial-services dispute support, apply with Living for Tomorrow to begin the qualification process.

Living for Tomorrow — Remote Opportunities. Real Support. A Path Forward.