[Hiring] Financial Services Operations Analyst @Wave HQ

Role Description

Here's how you will make an impact:

• Serve as the primary operations owner for an assigned product line (Refund Transfer, Emerald Card & Spruce, Lending, or Wave), responsible for day-to-day execution and change delivery.
• Partner closely with Product Directors, Operations leaders, and Technology teams to implement new products, enhancements, and operational changes.
• Translate product requirements into operational execution plans, including workflows, readiness checklists, dependencies, risks, and timelines.
• Execute and support end-to-end product launches and changes, ensuring operational readiness across systems, processes, documentation, controls, and downstream impacts.
• Lead operational testing and validation efforts for your product, including functional testing, end-to-end scenario testing, and quality checks.
• Own and maintain product-specific operating procedures, ensuring documentation is accurate, current, and consistently followed.
• Identify opportunities for automation, tooling improvements, and process efficiencies, partnering with your manager and cross-functional teams to drive execution.
• Build and execute operational monitoring and audit routines, including controls, reconciliations, exception tracking, and issue remediation.
• Act as a subject matter expert for your product’s operations, supporting issue resolution, root-cause analysis, and escalations as needed.
• Provide clear updates and insights to leadership on readiness status, risks, defects, and outcomes related to product changes.

Qualifications

• Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience.
• 3+ years of related experience in banking, financial services, operations, or lending.
• Strong experience in financial services, fintech, or regulated operational environments.
• Solid understanding of product operations lifecycles, including implementation, change management, testing, and ongoing support.
• Proven ability to execute complex changes, manage dependencies, and work across multiple teams.
• Experience with operational testing, audit support, controls, or quality assurance.
• Strong analytical and problem-solving skills, with attention to detail and ownership mindset.
• Ability to document processes clearly and think end-to-end across systems and functions.
• Comfortable navigating ambiguity and balancing multiple priorities.
• Strong written and verbal communication skills, including executive-ready updates.
• Proficiency using data and operational insights to identify issues and improvements.
• Direct experience supporting banking-as-a-service, fintech, consumer lending, payment, or prepaid card products.
• Familiarity with regulatory and compliance considerations tied to financial products.
• Experience in working with technology or product teams on changes.
• Exposure to automation, workflow tools, or operational platforms.
• Experience supporting product launches, pilots, or major enhancements.
• Comfort operating as a dedicated product owner within an operations organization.
• Proficiency in SQL or PBI.

Requirements

• $64,800 - $97,200 a year.

Benefits

• At Wave, we value diversity of perspective. Your unique experience enriches our organization. We welcome applicants from all backgrounds.
• Wave is committed to providing an inclusive and accessible candidate experience. If you require accommodations during the recruitment process, please let us know by emailing [email protected] . We will work with you to meet your needs.
• We use Google Gemini, a secure AI assistant, during interviews for note-taking purposes only. Notes are kept confidential and are not shared outside the hiring process. This allows our interviewers to stay fully focused on you during the conversation.