[Hiring] Financial Controller @Tidio

Role Description

As a Financial Controller, you’ll be part of our six-person Finance & Operations team, collaborating closely with another Financial Controller and reporting directly to the Head of Finance. Your main focus will be on financial controlling, reporting, planning, analysis, and cost management. You’ll make sure the numbers are accurate and reliable, monitor financial performance, and help the business understand what is behind the results.

• Control the financial operations of the company.
• Analyze financial data, build financial models, and draw conclusions and recommendations to improve business performance.
• Monitor product and customer profitability.
• Create management reports and financial forecasts.
• Manage the budgeting process and control budget realization, with close monitoring and anticipation of budget overruns.
• Participate in monthly reporting meetings with C-level stakeholders, presenting the conclusions from your analysis and preparing meeting notes.
• Partner with business stakeholders to help them understand cost variances and the financial implications of their decisions.
• Manage app spend, with a high focus on LLM-related costs.
• Control accounting and bookkeeping functions.
• Coordinate day-to-day document acceptance and the payments process with the accounting team, and assist other teams with related financial matters.
• Prepare ad hoc financial analyses and reports.
• Improve financial policies and procedures.
• Work closely with the other Financial Controller to ensure smooth ownership of the controlling function.

Qualifications

• At least 2/3 years of experience in a similar role.
• Strong experience in management reporting and financial model preparation.
• Advanced analytical skills and proficiency in MS Office tools, especially Excel, Power Query, and VBA.
• Strong financial expertise and an interest in understanding the business behind the numbers.
• Ability to investigate financial results, identify key drivers and variances, and draw clear conclusions from your analysis.
• Comfortable working with business stakeholders and explaining financial topics in a clear, practical way.
• Proactive, methodical, and hands-on approach, constantly looking for ways to improve how things work and bring new ideas.
• Comfortable in a fast-paced environment and can easily adapt to changing priorities.
• Fluent English for day-to-day business and finance communication.

Requirements

• Experience in SaaS or Big 4 (bonus points).
• Solid understanding of financial regulations and compliance (bonus points).

Benefits

• Be part of a Polish-founded company operating globally at the forefront of AI-powered customer service.
• An independent role with a strong impact on the company's growth.
• Work in a small, flat structure, with real decision-making power and a shared passion for purpose-driven work.
• Great development opportunities - learn by solving real, high-stakes challenges on the job, supported by company-sponsored courses and conferences.
• Remote or hybrid work model from our Warsaw/Szczecin office.
• 26 days off guaranteed per year.
• Sport & wellness benefit - no extra charge.
• Private medical care - no extra charge.
• Mental well-being program – individual therapy sessions and resources for employees.
• Free access to one of the most popular e-book/audiobook services.
• Regular social events (company-wide offsites, team events).
• Individual work tools—MacBook Pro, Dell screen, JBL headphones tailored to your needs.