[Hiring] Financial Access Specialist 2 @University of Washington Medical Center

Role Description

UW Medicine Patient Financial Access Services – Finance Access Clearance Team (FACT) has an outstanding opportunity for a Financial Access Specialist 2.

WORK SCHEDULE:

• 100% FTE (40 hours per week)
• Monday - Friday; 8:30am - 5:00pm
• Day Shift
• 100% Remote Position

DEPARTMENT DESCRIPTION:

The FACT department coordinates the insurance clearance process for:

• Inpatient planned and unplanned admits
• Outpatient Surgery
• Clinic Procedures
• High dollar Infusion
• Radiology high dollar Procedures

Our team values:

• Excellent customer service
• Timely response
• Accurate authorization
• Courteous processing of calls

POSITION HIGHLIGHTS:

• Provide prompt and courteous insurance clearance service using excellent communication skills with internal and external customers.
• Areas of coverage may include:
  • Emergency services
  • Inpatient hospitalization
  • Transportation
  • Rehab
  • Therapies
  • Nursing home placement
  • Home health care/durable equipment
  • Outpatient surgeries
  • Clinical visits
  • Specialized procedures
• Verifies L&I, crime victims, and other coverages.

PRIMARY JOB RESPONSIBILITIES:

• Participate in on-the-job training to learn to coordinate the insurance clearance process and various functions associated with obtaining and verifying the insurance coverage and benefits for facility and professional services.
• Review scheduled appointments through patient work queue and obtain insurance authorizations through assigned payer administrators.
• Verify/document patient eligibility and benefits; document progress in EPIC auth/cert and REG.
• Refer uninsured patients for Medicaid/Charity eligibility screening; call referring providers to obtain referrals or to initiate authorization.
• Prepare estimates of fees upon request from Patient Care Consultants and review payment options with patients.
• Collect payments and process using cash drawer in EPIC.
• Call patients to provide overview of limited medical benefits and Out-of-Pocket cost; prepare Notice of Non-Coverage form for patient signature.

Qualifications

• High School diploma or GED certificate
• One year of experience in a medical office setting
• An equivalent combination of education and experience may substitute for stated requirements

Benefits

• For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/

Company Description

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists, and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student, and colleague is valued and honored.

• Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes:
  • Harborview Medical Center
  • UW Medical Center - Montlake
  • UW Medical Center - Northwest
  • Valley Medical Center
  • UW Medicine Primary Care
  • UW Physicians
  • UW School of Medicine
  • Airlift Northwest