[Hiring] Disputes Analyst @Brightspeed

Role Description

We are seeking a highly analytical and detail-oriented Telecom Dispute Analyst to join our team. This role requires strong telecom dispute knowledge, including CABS, intercarrier billing, access charges, and billing variance analysis. The ideal candidate has hands-on experience working with telecom tariffs, contracts, and dispute workflows, with the ability to manage complex, high-impact cases while meeting deadlines and service-level expectations.

Key Responsibilities

• Investigate telecom-related customer, vendor, or carrier disputes by reviewing billing records, tariffs, contracts, switch data, and supporting documentation.
• Analyze CABS invoices, access charges, usage records, LD/IXC billing, and intercarrier settlement details to determine dispute validity and financial impact.
• Review, interpret, and apply FCC tariffs, PUC tariffs, and contractual agreements to validate charges and support dispute positions.
• Collaborate with cross-functional teams (billing operations, network, finance, carrier relations, vendor management) to resolve discrepancies.
• Prepare detailed case summaries, financial analyses, and recommendations for dispute outcomes.
• Process approved adjustments, credits, or escalations based on telecom billing standards and policy requirements.
• Maintain accurate documentation and ensure compliance with audit, regulatory, and contractual obligations.
• Identify recurring dispute trends; present findings and partner with leadership on process improvements.
• Manage dispute queues while meeting turnaround times (TAT), SLA requirements, and quality targets.
• Support system enhancements, workflow updates, and training for telecom dispute processes.

Qualifications

• Bachelor’s degree in Business, Accounting, Finance, Telecommunications, or related field (preferred but not required with equivalent telecom experience).
• Telecom dispute knowledge is a must, including access billing, intercarrier compensation, and billing variance investigation.
• Minimum 2 years of experience with CABS (Carrier Access Billing System) including analysis of carrier invoices, access charges, and usage discrepancies.
• Must have experience with Telecom FCC tariffs, PUC tariffs, and contractual agreements, with the ability to interpret rate structures, rules, and billing requirements.
• 2+ years of experience in dispute resolution, telecom billing analysis, revenue assurance, or intercarrier operations.
• Strong analytical and problem-solving skills with exceptional attention to detail.
• Proficiency in Microsoft Excel (VLOOKUP/XLOOKUP, pivot tables) and data analysis/reporting tools.
• Ability to read and interpret carrier contracts, rate decks, service agreements, and regulatory filings.
• Wholesale/Large Business Collections a plus.
• Strong written and verbal communication skills.
• Experience with telecom billing or mediation systems preferred (e.g., TEOCO, Ericsson, Oracle, SAP, or other industry platforms).
• Ability to manage multiple priorities in a fast-paced, high-volume environment.

Requirements

• Telecom billing and dispute expertise.
• Tariff and contract interpretation.
• Critical thinking and quantitative analysis.
• Strong documentation and communication.
• Attention to detail and accuracy.
• Cross-functional collaboration.
• Accountability and ownership.

Benefits

• Competitive compensation and comprehensive benefits.
• Comprehensive benefit program, including competitive medical, dental, vision, and life insurance.
• Employee assistance program.
• 401K plan with company match and a host of voluntary benefits.

Company Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.