[Hiring] Lead Analyst, Independent Dispute Resolution @Knowtion Health

Role Description

Are you seeking an exciting opportunity to join a passionate, growing, and dynamic team of professionals who support patients? The IDR Lead Analyst acts as a senior subject matter expert, providing analytical oversight, quality assurance, and mentorship to ensure compliance and accuracy in IDR dispute submissions under the No Surprises Act and state programs. Partnering with the IDR Manager, this role identifies process gaps, optimizes workflows, and drives data-informed improvements across client portfolios.

The Opportunity:

• Oversee end-to-end IDR workflow for assigned clients, ensuring accuracy, timeliness, and compliance in all submissions.
• Serve as escalation point for complex eligibility reviews, payer communications, and arbitration documentation.
• Audit and validate analyst submissions for accuracy and adherence to federal/state IDR requirements.
• Monitor and report on operational KPIs (acceptance rate, win/loss outcomes, turnaround time).
• Manage advanced reconciliation tasks across payments, adjustments, and returned accounts.
• Collaborate with Analytics and Product teams to enhance reporting, workflow automation, and data validation.
• Identify trends in payer behavior, eligibility, and outcomes to inform team strategy and improve win rates.
• Mentor and coach IDR Analysts on complex cases, technical accuracy, and prioritization.
• Act as a bridge between analysts and management for operational questions, best practices, and feedback.

Qualifications

• Bachelor’s degree in Healthcare Administration, Business, or related field (or equivalent experience).
• 5+ years of experience in healthcare revenue cycle management or payer disputes, with at least 2+ years in IDR or OON operations.
• Deep understanding of No Surprises Act requirements, payer submission protocols, and arbitration processes.
• Advanced proficiency in Excel and healthcare data systems (Epic, Athena, etc.).
• Strong analytical, organizational, and communication skills with proven ability to manage multiple priorities.

Requirements

• This position is remote and requires a dedicated, distraction-free work space at home.

Benefits

• Competitive benefits package including medical, dental, vision, life insurance.
• Short term disability and long term disability.
• Paid holidays.
• 401k.
• Generous PTO policy.

Company Description

Knowtion Health is a growing firm in a growing industry. Our status as a leader in this industry means that we have the resources to invest in the business and to innovate. Our business is intensely competitive and is constantly evolving. We quickly identify new challenges and develop solutions, so you won’t simply be doing what was done last year. Knowtion Health culture is inviting and competitive, embracing challenge and celebrating accomplishment; dedicated colleagues striving to provide quality results that have lasting impact.