[Hiring] Disability Benefit Calculation Analyst @Manulife

Role Description

The National Life, Disability & Wellness Team is looking for a self-motivated Bilingual Calculation Analyst, who thrives on delivering value, is customer-obsessed, and excited to work with a small yet dynamic team. You will have a good understanding of group disability contract language, and the impact various sources of income have on disability benefits.

• Calculate and code offsets and the adjusted Short Term Disability (STD) and Long Term Disability (LTD) benefit in internal system (Navigator).
• Inform Plan Member of the overpayment amount with clear explanations both verbally and in writing.
• Follow-up with Plan Member for reimbursement of overpayment and negotiate an acceptable repayment plan when necessary.
• Proceed with claim recoveries in Navigator.

Qualifications

• Strong customer service focus; ability to be empathetic while delivering sometimes difficult messages.
• Experience in disability benefit calculations.
• Strong mathematical skills.
• Proficiency in MS Office suite (e.g. Outlook, Excel, Word).
• Able to read and interpret group insurance contracts and apply their provisions.
• Exceptional communication skills, both oral and written.
• A capacity for constant learning from both success and failure.
• Open to change and continuous improvement.
• Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.
• Experience with Navigator is an asset.

Benefits

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

Company Description

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.