[Hiring] Credit Resolution Analyst @Children's Hospital of Philadelphia

Role Description

Join a team where your attention to detail and operational expertise directly support financial accuracy and organizational integrity. In this role, you’ll work hands-on in production work queues to resolve credit balances, correct account discrepancies, and ensure clean, compliant financial outcomes. With a culture that values work–life balance, you’ll have the flexibility, support, and space you need to thrive.

We’re seeking a Credit Resolution Analyst for our Professional Billing (PB) teams to help maintain financial accuracy, compliance, and operational excellence. This position offers 80% remote work, giving you flexibility without sacrificing meaningful, impactful work.

• Work daily in PB credit resolution work queues to investigate and resolve credit balances and account discrepancies.
• Review payments, adjustments, denials, and transactional activity to ensure accurate account outcomes.
• Identify root causes of recurring credit issues and escalate patterns or systemic concerns to leadership.
• Maintain strong internal controls and support special projects that enhance data quality, reduce errors, and improve operational efficiency.
• Serve as a knowledgeable resource for PB credit workflows and resolution standards.

Qualifications

• Experience with PB credit resolution, account corrections, or revenue cycle operations.
• Excels at researching complex account issues and determining accurate resolution steps.
• Thrives in a production environment requiring independent problem-solving and sound decision-making.
• Manages multiple requests and deadlines while maintaining accuracy and compliance.
• Communicates clearly and collaborates effectively with internal teams.
• Committed to improving processes, identifying trends, and supporting continuous quality improvement.

Requirements

• High School Diploma / GED - Required
• Bachelor's Degree - Preferred
• At least two (2) years experience in billing, payment posting, operations, or related role - Required
• At least three (3) years experience in billing, payment posting, operations, or related role - Preferred
• Experience with Epic systems - Preferred

Benefits

• 80% Remote – Enjoy flexibility while staying connected to a supportive team.
• High-Impact Work – The accounts you resolve today ensure cleaner financials tomorrow.
• Collaborative Culture – Work with knowledgeable professionals who value accuracy and operational excellence.
• Growth Opportunity – Strengthen your technical skills and deepen your understanding of PB revenue cycle operations.

Additional Responsibilities

• Other duties as assigned within the scope of the responsibilities.

Skills and Abilities

• HIPAA compliance standards (Required proficiency)
• Effective communication, interpersonal skills, analytical skills, and problem-solving skills (Required proficiency)
• Demonstrated customer service skills and customer focus abilities (Required proficiency)
• Must maintain high-level knowledge of claim submission requirements (Required proficiency)
• Ability to work cooperatively in a team environment (Required proficiency)
• Demonstrated effective interpersonal, verbal, and written communication skills (Required proficiency)
• Knowledge of Microsoft Office applications including Word, Excel (Required proficiency)
• Excellent organizational and time management skills (Required proficiency)
• Must have 10-key by touch (Required proficiency)
• Demonstrated experience with multiple computer applications (Required proficiency)
• Experience in using commonly used electronic health records and healthcare revenue cycle financial management systems (Required proficiency)
• Detail and results-oriented (Required proficiency)
• High aptitude for math (Required proficiency)
• Excellent writing and oral communication skills (Required proficiency)
• Ability to work independently and prioritize work (Required proficiency)
• Basic Computer skills (Required proficiency)
• High proficiency in Microsoft Excel (Required proficiency)
• Knowledge of third-party reimbursement and physician/hospital billing (Preferred proficiency)
• Experience in using commonly used electronic health records and healthcare revenue cycle financial management systems (Preferred proficiency)