[Hiring] Credit Resolution Analyst @Children’s Hospital of Philadelphia

Role Description

Join a team where your attention to detail and operational expertise directly support financial accuracy and organizational integrity. In this role, you’ll work hands‑on in production work queues to resolve credit balances, correct account discrepancies, and ensure clean, compliant financial outcomes. With a culture that truly values work–life balance, you’ll have the flexibility, support, and space you need to thrive.

We’re seeking a Credit Resolution Analyst for our Professional Billing (PB) teams to help maintain financial accuracy, compliance, and operational excellence. This position offers 80% remote work, giving you flexibility without sacrificing meaningful, impactful work.

• Work daily in PB credit resolution work queues to investigate and resolve credit balances and account discrepancies.
• Review payments, adjustments, denials, and transactional activity to ensure accurate account outcomes.
• Identify root causes of recurring credit issues and escalate patterns or systemic concerns to leadership.
• Maintain strong internal controls and support special projects that enhance data quality, reduce errors, and improve operational efficiency.
• Serve as a knowledgeable resource for PB credit workflows and resolution standards.

Qualifications

• Experience with PB credit resolution, account corrections, or revenue cycle operations.
• Excels at researching complex account issues and determining accurate resolution steps.
• Thrives in a production environment requiring independent problem‑solving and sound decision‑making.
• Manages multiple requests and deadlines while maintaining accuracy and compliance.
• Communicates clearly and collaborates effectively with internal teams (no direct customer service responsibilities).
• Committed to improving processes, identifying trends, and supporting continuous quality improvement.

Requirements

• High School Diploma / GED - Required
• Bachelor's Degree - Preferred
• At least two (2) years experience in billing, payment posting, operations, or related role - Required
• At least three (3) years experience in billing, payment posting, operations, or related role - Preferred
• Experience with Epic systems - Preferred

Benefits

• 80% Remote – Enjoy flexibility while staying connected to a supportive team.
• High‑Impact Work – The accounts you resolve today ensure cleaner financials tomorrow.
• Collaborative Culture – Work with knowledgeable professionals who value accuracy and operational excellence.
• Growth Opportunity – Strengthen your technical skills and deepen your understanding of PB revenue cycle operations.

Additional Responsibilities

• Other duties as assigned within the scope of the responsibilities.

Skills and Abilities

• HIPAA compliance standards (Required proficiency).
• Effective communication, interpersonal skills, analytical skills, and problem-solving skills (Required proficiency).
• Demonstrated customer service skills, customer focus abilities, and the ability to understand Children’s Hospital of Philadelphia customer needs (Required proficiency).
• Must maintain high-level knowledge of claim submission requirements (Required proficiency).
• Ability to work cooperatively in a team environment (Required proficiency).
• Demonstrated effective interpersonal, verbal, and written communication skills (Required proficiency).
• Knowledge of Microsoft Office applications including Word, Excel (Required proficiency).
• Excellent organizational and time management skills (Required proficiency).
• Must have 10-key by touch (Required proficiency).
• Demonstrated experience with multiple computer applications (Required proficiency).
• Experience in using commonly used electronic health records and healthcare revenue cycle financial management systems (Required proficiency).
• Detail and results-oriented (Required proficiency).
• High aptitude for math (Required proficiency).
• Excellent writing and oral communication skills (Required proficiency).
• Ability to work independently and prioritize work (Required proficiency).
• Basic Computer skills (Required proficiency).
• High proficiency in Microsoft Excel (Required proficiency).
• Knowledge of third-party reimbursement and physician/hospital billing (Preferred proficiency).
• Experience in using commonly used electronic health records and healthcare revenue cycle financial management systems (Preferred proficiency).