[Hiring] Credit & Collections Supervisor @Sunbelt Rentals, Inc.

Role Description

Sunbelt Rentals--the fastest growing rental business in North America--is seeking a Credit & Collections Supervisor. As a Credit & Collections Supervisor, you will lead collections employees in collecting revenues generated from the customers within their assigned area and ensuring compliance with Sunbelt’s policies and procedures. You will also ensure the escalation of issues to Credit & Collections leadership for handling.

DUTIES AND RESPONSIBILITIES:

• Responsible for day-to-day direction of the collection team; provide training to team members; monitor work expectations of collectors through regular checks; guide collectors on alternative/creative methods of collecting.
• Facilitates the flow of communication with the Field Support Team and across other teams as necessary.
• Handles at-risk and escalated accounts.
• Able to identify risk accounts and collection status through account reviews and escalate as necessary.
• Answers incoming customer calls.
• Makes lien notice recommendations to Team Leader, Field Collections Support.
• Participates in monthly calls to inform department of at-risk accounts.
• Supports Collections team as backup by cross training on multiple functions.
• Supports Credit Supervisor in monthly update meetings.
• Performs other duties as assigned by Credit Supervisor.

Qualifications

• 3-5 years collection experience, preferably in business to business collections.
• Previous experience with a complex regional or national company with multiple locations.
• Knowledge of the general credit process and analysis of accounts-at-risk.
• Extensive knowledge of fair debt and collection management; strong knowledge of state commercial laws and knowledge of legal lending methods.
• Experience guiding large teams (10+ employees) on a day-to-day basis.
• Commitment to excellent customer service; professional phone etiquette.
• Excellent written and verbal communication skills, with all functions of the organization (specifically Sales).
• Ability to handle dispute resolution, including irate/dissatisfied customers.
• Experience with Microsoft Excel or other spreadsheet application.
• Comfortable working with and influencing senior management.
• Developed negotiation skills.

Requirements

• Equipment rental industry experience preferred.
• Relevant credit and collections certification.
• Previous experience with lien process.

Benefits

• Health, Dental, Vision, Life Insurance.
• Enhanced Vacation Time based on Years of Service & 5 Paid Sick Days.
• Leading wages.
• Tuition Reimbursement.
• RRSP Matching.
• Tool and Boot Allowance.
• Career development and advancement.
• Employee Assistance Program.