[Hiring] Credit Collections Assistant @Global IID Parent LLC

Role Description

The Credit Collections Assistant uses independent judgment and exercises full working responsibility of follow-up calls for clients in lockout to bring them back into compliance with servicing the interlock and payment of fees. Coordinates office and field collection procedures and analyzes field collection reports to determine further steps in collection effort. Compiles data required for transfer of accounts to collection agency. Credit Assistant may be required to assist in compiling monthly information for report of delinquent account collections and bad debt write-offs. Coordinates and acts as liaison for contracts with vendors for collection bill receivables and other collection agencies.

• Daily collection calls using the lockout report, writing detailed notes on all collection calls and inserting them into the collection screen in Smart Trac.
• Review past due clients for reinstall and send approvals to Customer Service Representatives for installation.
• Review client logs to determine if a lockout credit will be assessed.
• Review tow bills and service site notes to determine if a tow bill should be credited.
• Conduct special billing investigations involving difficult problems while making determinations and resolving disputes.
• Handle difficult credit/collection problems referred by Customer Service Representatives.
• Monitor customer account balances for customer services and initiate collection procedures.
• Ensure credit collection policies are consistent with sound business and financial policies, and comply with City, State, and Federal rules and regulations.
• Coordinate and record field collection activities of Customer Service Representatives and Service Centers.
• Handle correspondence and claims in connection with bankruptcies and estates.
• Coordinate acknowledgment of refunds, notification of customers, and reconciliation of accounts.

Qualifications

• Three (3) years’ experience as a Customer Service Representative or Collections, or a position involving the extension of credit and collection of delinquent accounts.
• Associate’s degree in business or related field preferred; however, a combination of relevant experience and formal education will be considered.
• Knowledge of modern office procedures, methods, and computer equipment.
• Knowledge and understanding of automated systems and procedures for bill collection and follow-up.
• Ability to interpret customer billing records.
• Ability to determine and resolve billing errors with customers.
• Effective written and oral communication skills, including ability to deal with customers in resolving billing and credit problems.
• Ability to work under pressure and sometimes with difficult and abusive customers.
• Ability to work independently using judgment and analytical skills to resolve problems and discrepancies.
• Ability to maintain physical condition appropriate to the performance of assigned duties and responsibilities.
• Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions.
• Ability to operate assigned equipment.
• Ability to make sound decisions in a manner consistent with the essential job functions.
• Bilingual proficiency in English & Spanish highly preferred.

Requirements

• Regularly required to communicate verbally and hear.
• Frequently required to use hands and fingers to handle or feel objects, tools, or controls.
• Occasionally required to stand, walk, sit, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl.
• Occasionally required to lift and/or move up to 25 pounds.
• Requires close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
• The noise level in the work environment is usually moderate.

Benefits

• A comprehensive health plan that includes medical, dental, and vision coverage.
• A 401(k)-retirement plan with a generous company match.
• Other fringe benefits including Birthday & Anniversary bonus, company-wide discounts, legal services, short & long-term disability, etc.
• Positive work environments that offer work/life balance and professional growth.
• Mission-driven work making a global impact with local roots.
• The opportunity to have hands-on work experience with industry-leading, innovative technology.