[Hiring] Credit and Collections Associate @Bertelsmann-Jobs

Role Description

We are seeking a detail-oriented Credit & Collections Associate to manage customer accounts, evaluate creditworthiness, monitor outstanding balances, and ensure timely collection of payments. Responsibilities include:

• Review and process credit-held orders throughout the day to ensure timely resolution.
• Respond promptly to customer inquiries received by phone and email.
• Investigate claims and process appropriate debit, credit, or denial adjustments.
• Research and resolve internal and external customer account inquiries.
• Build positive relationships with customers across assigned territories.
• Maintain accurate account records, payment history, and status updates.
• Analyze account activity and credit exposure to support informed credit decisions.
• Assist with account maintenance and documentation for write-offs when necessary.
• Assess customer financial information to evaluate risk and recommend appropriate actions.
• Negotiate payment arrangements and account reconciliations within established guidelines.
• Collaborate with customers to resolve outstanding balances and account discrepancies.
• Recommend collection strategies, including payment plans, shipment holds, or other actions as appropriate.
• Escalate complex situations and potential concerns to management when needed.
• Stay current with technology, tools, and best practices that improve efficiency and customer service.
• Support additional projects and responsibilities as business needs evolve.

Qualifications

• A strong communicator with excellent verbal and written communication skills.
• Customer-focused and skilled at building productive relationships.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfortable making informed decisions and providing thoughtful recommendations.
• Intermediate Excel skills, and proficient with Outlook (SAP experience is a bonus).
• Familiar with credit, collections, and financial account management practices.
• Knowledgeable of credit and bankruptcy regulations (preferred).
• Strong organizational skills with the ability to manage follow-ups, track outstanding items, and maintain timely reminders.

Requirements

• High school diploma or equivalent required.
• Previous experience in collections, accounts receivable, customer service, or other related fields.
• Availability to work Monday through Friday from 8:30AM to 5:00PM EST.

Benefits

• Remote position with potential hybrid work opportunities.
• Collaborative and supportive team environment.
• Opportunities to develop your financial, analytical, and customer service skills.
• Exposure to a variety of clients and business challenges.
• Ongoing learning and professional growth opportunities.
• The salary range for this position is $40,000-$42,000 per year.
• Additional compensation may be awarded annually contingent upon the company's results, and at the sole discretion of the company.