[Hiring] Consumer Loan Closing Support Specialist @SouthState Bank

Role Description

The Consumer Loan Closing Support Specialist provides critical operational support throughout the Real Estate loan closing process, ensuring accuracy, compliance, and timely completion of consumer real estate transactions. This role partners closely with Lenders, Underwriters, Processors, and Closers to resolve issues and deliver a smooth, compliant borrower experience from approval through funding.

• Build rapport and elicit request/issues details from Support Team Lenders and Customers.
• Interact courteously and tactfully with managers, co-workers, and customers.
• Provide exceptional internal customer service while supporting a positive borrower experience.
• Ability to multitask in a fast-paced environment while ensuring a high level of accuracy.
• Respond & resolve support requests assigned to the Consumer Loan Closing Support Specialist within established Service Level Agreements, including but not limited to:
  • Automatic Transfers questions
  • Flood Determination questions
  • Title Work questions
  • Insurance questions
  • Initial Disclosure questions
  • Titling questions
  • Purchase contract questions
  • Survey questions
  • Vin verification questions
  • Entity documentation questions
  • Payoff questions
  • Settlement Statements/HUD/Closing Statements
  • Funding Questions
• Document all pertinent employee identification information, including name, contact information, and nature of request or issue.
• Prioritize and schedule requests/issues.
• Escalate requests/issues (when required) to the appropriate department.
• Alert management to emerging trends in requests or incidents.
• Accept Other Duties as Assigned.

Qualifications

• High School Diploma Required; College Degree in Related Field is Preferred.
• One to Three Years of Experience with Consumer Real Estate Loans and Consumer Loan Documentation Experience Required; Loan Processing and/or Closing with Real Estate Transactions is Preferred.
• Microsoft Word, Excel, Adobe, and Outlook. Knowledge of NewGen is Preferred, but not Required.

Requirements

• Ability to communicate in person, on the phone, and through electronic channels.
• Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor.
• Ability to sit, walk, and/or stand for extended periods of time.
• Ability to bend and reach.

Benefits

• Equal Opportunity Employer, including disabled/veterans.