[Hiring] Consumer Loan Closer @SouthState Bank

Role Description

It is the responsibility of the Consumer Loan Closer to take ownership of all tasks and challenges that they encounter in the operation of their assigned position. The Consumer Loan Closer ensures loans are closed timely and accurately, following Loan Policy and Internal Procedures. Works closely with the Lending staff, Closing Agents, and Dealers, the Consumer Loan Closer ensures necessary due diligence is completed on consumer loan closing requests and prepares consumer loan closing documents using the document preparation system (LaserPro) and delivers closing documents and accompanying documentation to a Closing Agent, Dealer, and/or Lender in accordance with the established department Service Level Agreements. The Consumer Loan Closer ensures loan closing documents are prepared in accordance with the loan approval as well as federal and state legal and compliance requirements.

Essential Functions

• Process Consumer loan closing requests including, but not limited to the following loan types:
  • HELOC’s
  • TRID (HELOAN, Manufactured Homes with Land, RV and MBH Lots)
  • Manufactured Homes with no land
  • Dealer Manufactured Home
  • Dealer Marine
  • Modifications
• Review loan approval, supporting documentation, and Bank systems to determine that the appropriate due diligence has been completed prior to preparing loan closing documents.
• Work closely with Lending staff, Closing Agents, and Dealers to address any documentation deficiencies or issues prior to scheduled loan closing.
• Prepare closing documents on document preparation system (LaserPro) and deliver closing documents and accompanying documentation to Closing Agent, Dealer, and/or Lender.
• Ensure department Service Level Agreements for loan closing requests are met in order to provide an exceptional level of service to customers.
• Initiate wires, ACH payments, deposits in a DDA account or official checks to fund loan closings accurately and on time after the expiration of rescission period, if applicable.
• Manage workload by monitoring newly received loan requests in the Loan Closing workflow as well as tracking work in process.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

• Exceptional time management and organizational skills
• Excellent communication skills
• Ability to work independently and in a team environment
• Ability to problem solve and appropriately escalate issues when necessary

Qualifications

• Education: High School Diploma
• Experience: One to three years of experience in consumer loan documentation experience is required; experience with real estate closing transactions is preferred.
• Certifications/Specific Knowledge: Microsoft Word, Excel, and Outlook. Knowledge of LaserPro and DecisionPro is preferred.

Training Requirements/Classes

• Required annual compliance training
• New Employee Orientation
• Additional relevant training identified by Management

Physical Demands

Must be able to effectively access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers. This position requires a large amount of time in front of a computer. This can be done sitting or standing with use of the right desk. This position may require bending and reaching.

Work Environment

For telecommuters or hybrid: Telecommuting roles no matter if hybrid or 100% full time telecommuting must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred. Requirements are subject to change, as new systems and technology is delivered.

Travel

Travel may be required to come to meetings as needed.

Salary Information

In accordance with Colorado and Virginia law: Pay for this position is anticipated to be between $43,468.00 - $69,437.00, actual offers to be determined based on applicant’s skills, experience, and education.

Application Information

While the anticipated deadline for the job posting is 11-04-2026, we encourage you to submit your application as we may still consider qualified candidates beyond this date.

Benefits

Equal Opportunity Employer, including disabled/veterans.