[Hiring] Community Connect - Financial Success Manager @Community Health System Services LLC

Role Description

As our next Community Connect - Financial Success Manager (FSM), you will be responsible for monitoring the overall patient access and revenue cycle performance of Connect sites using Epic Patient Access tools, Epic Hospital Billing or Professional Billing. In this role, you will ensure sites are effectively leveraging Epic to optimize financial outcomes, support successful implementation, and provide ongoing partnership with site leadership to drive patient access and revenue cycle excellence.

• Facilitate the seamless integration, utilization, and optimization of revenue cycle management and patient access processes and applications by leveraging data and analytics.
• Identify root causes and propose solutions to effectively support hospital operations and financial objectives.
• Attend Epic training, engage actively during new site implementations, oversee monthly financial reporting, and meet regularly with live sites to review metrics and align on improvement priorities.

Qualifications

• Strong knowledge of Epic patient access, revenue cycle systems, and workflows.
• Strong knowledge of hospital operations and revenue cycle.
• Background as an Epic analyst, revenue cycle manager, or operational leader, preferably with business office experience.
• Ability to build and manage relationships with Connect site leadership effectively.
• Customer service focused to optimize Customer site revenue opportunities.
• Strong analytical and reporting skills, with the ability to present financial data clearly.
• Proactive, collaborative, and highly organized, able to manage multiple sites and competing priorities.
• Excellent verbal, presentation, and written communication skills.
• Ability to work well in a team environment by accepting and offering constructive feedback and supporting team goals.
• Ability to gather, translate, and communicate business or clinical requirements into technical solutions for revenue cycle implementation.
• Ability to multi-task and complete assigned tasks independently with minimal guidance, with close attention to detail.
• Ability to analyze and troubleshoot problems and offer solutions.

Requirements

• Bachelor’s degree in healthcare administration, business, IT or related field is required.
• Completion of Epic’s Financial Success Manager training within 6 months of hire is required.
• 3-5 years of experience in client management, healthcare, finance/revenue cycle operations, or IT consulting is preferred.

Benefits

• Remote work arrangement.
• Compensation range: $80,000.00 - $110,000.00 per year.

Company Description

Xtensys is a rapidly growing managed service provider delivering innovative technology solutions to health systems, beginning in New York and expanding nationwide. Owned by two industry leaders with a strong focus on advancing rural and community healthcare, Xtensys is executing several major initiatives and scaling quickly. With a team of more than 500 professionals, we are building a people-centered culture rooted in collaboration, innovation, and strategic thinking.