[Hiring] Commercial Mortgage Loan Servicing Manager @Symetra

Role Description

In this role, you will lead the servicing operations for Symetra's commercial real estate mortgage loan portfolio. You will be responsible for delivering operational excellence, managing risk and compliance, developing team members, and driving process improvements that support portfolio growth and exceptional customer service. You'll partner across the organization to enhance processes, optimize technology solutions, and ensure a seamless servicing experience for internal and external stakeholders.

What you will do

• Lead and develop a high-performing loan servicing team through coaching, performance management, workforce planning, and talent development.
• Oversee day-to-day servicing operations, including loan accounting, payment processing, reporting, compliance monitoring, operational controls, and vendor oversight.
• Provide technical supervision to the loan servicing operations team in the areas of:
  • Customer service
  • Loan accounting
  • Payment processing
  • Financial reporting
  • Servicing system management
  • New loan funding support (wire review and system boarding)
  • Insurance and real estate tax compliance
  • UCC tracking and renewals
  • Covenant monitoring
  • Annual operating statement
  • Rent roll and inspection collection
  • Analysis and reporting
  • Maturity tracking
  • FHLB pledging
  • Payoff processing and collateral release
• Identify opportunities to improve processes, reduce risk, and enhance efficiency through technology and workflow improvements.
• Ensure timely and accurate servicing of the commercial mortgage portfolio while maintaining strong service standards.
• Partner with business and technology teams to implement scalable solutions that support operational excellence and portfolio growth.
• Support audits, regulatory requirements, and risk management activities.

Qualifications

• College degree or equivalent work experience preferred. High School Diploma required.
• 5+ years of progressively responsible commercial real estate mortgage loan servicing, loan operations, or related experience.
• 2+ years of people leadership experience, including coaching and developing employees.
• Knowledge of commercial loan servicing operations, loan accounting, and operational risk management.
• Experience managing vendors and partnering across business functions.
• Strong communication, problem-solving, and relationship-building skills.
• Demonstrated ability to improve processes and drive operational results.
• Comfortable working with servicing technologies and business systems.
• Professional industry certifications or active industry involvement are a plus.
• Able to travel as needed to support business and team objectives.
• Professional certifications or designations appropriate and relevant for this role are a plus. Active Mortgage Bankers Association participation and leadership is highly preferred.

Benefits

• Flexible full-time or hybrid telecommuting arrangements.
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%.
• Paid time away including vacation and sick time, flex days, and ten paid holidays.
• Give back to your community and double your impact through our company matching.

Company Description

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency, and Sustainability.