[Hiring] Collections Specialist @Forward Financing

Role Description

As a Collections Specialist, you will play a critical role in helping small business owners navigate their outstanding balance on their revenue-based financing by directly negotiating with them. You will work directly with customers undergoing financial hardship, leveraging legal processes to create payment plans that benefit the customer and Forward Financing.

• Service a portfolio of small and medium sized business (SMB) customer accounts using a variety of contact methods to collect, including calling, text messages, and emails.
• Negotiate with customers to establish payment plans that are sustainable and meet Forward business objectives.
• Achieve monthly goals of recovered payments from customers, meeting or exceeding incentive compensation targets.
• Professionally leverage and speak to legal collections processes to drive customer engagement and resolution.
• Regularly document the status of account(s) and next steps in Salesforce CRM.

Qualifications

• Bachelor’s Degree preferred or equivalent work experience.
• 5+ years of professional Customer Service/Sales/Collections experience.
• Ability to listen to customer needs, communicate effectively, respond empathetically and recover monthly targets of past due customer balances.
• Team player who asks questions and takes the initiative to suggest improvements on current processes and systems.
• Strong analytical and written communication skills with high attention to detail.
• Competitive nature with ability to maintain focus and complete tasks independently.
• Ability to navigate multiple computer programs simultaneously.

Requirements

• Hourly Rate: $28.84 – $31.25 CAD
• Monthly Variable: Potential to earn an additional $1,750 CAD per month in variable compensation, determined by achievement of performance metrics.

Benefits

• Comprehensive total rewards package, including medical, dental, vision, and a flexible time-off policy.
• Paid parental leave.
• RRSP match.
• Wellness reimbursement.
• Volunteering days.
• Annual professional development budget.
• Charitable donation match.