[Hiring] Collections Specialist @Consensus Cloud Solutions

Role Description

We are looking for a Collections Specialist to join our Consensus Finance Operations team. The ideal candidate is a self-starter with great attention to detail and customer service skills. The ability to be flexible with daily responsibilities, work independently but also in a team environment is very important.

• Monitoring customer account details for nonpayment, delayed payments, and other irregularities
• Researching and resolving payment discrepancies
• Following up on past due accounts and collecting payments, both via email and phone contacts
• Developing and maintaining relationships with customers to expedite collections
• Under the supervision of the collections management, negotiating payment arrangements, working with third party collections, and recommending write offs
• Maintaining, reviewing, and analyzing A/R aging reports with periodic status updates with the account management team
• Assisting with other tasks as assigned by collections lead or management and supporting the AR team with ad hoc projects
• Answering phone calls and helping customers
• Performing other duties and responsibilities as required, assigned, or requested

Qualifications

• 3+ years of collections experience with a high volume of accounts, this role will work with a minimum of 500 accounts
• 1+ years of experience with Oracle Financials software
• Intermediate Excel skills, including Lookups and Pivot Tables

Requirements

• Advanced Excel skills (e.g., macros, data modeling, or complex formulas like INDEX/MATCH) and experience with CRM tools like Salesforce
• Demonstrated track record of reducing DSO (Days Sales Outstanding) and managing escalated customer disputes independently
• SaaS experience

Benefits

• The salary range for this role is $53,000-$68,000 annually
• The total compensation package for this position is negotiable and may also include annual performance bonus, ESPP, enhanced time off packages and benefits