[Hiring] Collections - Recovery Collector @Nuvision Federal Credit Union

Role Description

Under the supervision of the AVP Collections – Loss Mitigation, this non-exempt position is responsible for the direct preparation of all charged-off loan functions including liquidation, recoveries, and maintenance. Tracking and reporting all money collected on charged-off loans. This position adds value to the credit union by collecting on charged-off loans; recovery dollars collected improve the credit union’s bottom line by reducing expenses or improving net income.

• Contact charged-off loan and negative share members to make suitable repayment arrangements and follow-up with appropriate oral and/or written correspondence while accurately recording all collection activity online.
• Work with members to negotiate settlements resulting in maximum return to the credit union.
• As defined in the annual business plan/goals; collect a minimum average of each month from charged-off loans and negative shares.
• Assist management with processing small claims, repossessions, legal suit wage assignments, and bankruptcy for charged-off accounts.
• Ensure that all recovery payments are processed and properly allocated to the required loans or General Ledger account.
• Supports and participates in continuous improvement activities.
• Represents the Credit Union in a positive and professional manner.
• Maintains member and other sensitive information with confidentiality.
• Treats co-workers and members with respect.
• Other related duties as assigned.

Qualifications

• Must possess 3 years of hands-on collection experience, dealing with retail secured and unsecured loans, including experience with repossession, advanced skip tracing, recovery of charged-off loans, and managing collection agencies.
• Must have a strong background in bankruptcy laws, foreclosures, repossessions, and the Fair Debt Collection Practice Act.
• Knowledge of legal process.
• Excellent written and verbal communication, interpersonal, and relationship-building skills, with a focus on negotiating, consulting, and persuasion.
• Must be able to communicate effectively with members, management, team members, and external third-parties.
• Ability to interface with people in a positive manner with empathy, courtesy, and tact.
• Strict attention to detail.
• Ability to work in a fast-paced, goal-oriented environment.
• Able to handle difficult calls.
• Team-oriented and the ability to work collaboratively.
• Organizational, time management skills, and demonstrated ability to multi-task, follow through, and prioritize work.
• Demonstrated analytical, problem-solving, and critical thinking skills relative to member solutions.
• Proficient in Microsoft Office products including: Word, Excel, and Outlook.

Education

• Two-year college degree or equivalent related experience, specialized course of study or program. Formal education in business administration or related fields preferred.

Pay Scale

• Alaska: Min $22.00 - Mid $26.74 - Max $32.08
• Arizona: Min $17.15 - Mid $21.44 - Max $25.73
• Florida: Min $16.84 - Mid $21.05 - Max $25.26
• Nevada: Min $17.55 - Mid $21.94 - Max $26.33
• Texas: Min $16.84 - Mid $21.05 - Max $25.26
• Wyoming: Min $17.23 - Mid $21.54 - Max $25.85

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Flexible Spending Account
• 401(k) Matching
• Paid Time Off
• Training Provided
• Tuition Reimbursement