[Hiring] Collections Coordinator @VERTOSA INC

Role Description

Vertosa is seeking a detail-oriented and customer-centric Part-Time Collections Clerk (10 to 15 hours/week, with potential for expansion). This role is vital to executing our customer-first Accounts Receivable (A/R) philosophy, ensuring proactive outreach, resolving payment blockers, and maintaining strong client partnerships in the cannabis beverage and infused-product market.

• Proactive Customer Outreach: Perform pre-due courtesy touchpoints (-2 days) and post-due follow-ups (+1 day, + 10 days, and + 15 days) via phone, text, and email.
• Account Maintenance & Logging: Document call logs, payment commitments, and billing inquiries in Upflow and QBO.
• Cross-Functional Collaboration: Work with Revenue and Finance Leadership to escalate complex disputes and align on credit hold statuses.
• Remittance Application: Apply remittances from US and Canadian bank accounts to open invoices across Vertosa's four legal entities.
• Ad-hoc responsibilities as requested by management or leadership, or determined by business needs.

Qualifications

• Ability to reconcile remittances to open invoices.
• Strong communication skills with an empathetic, professional approach to customer relations.
• 1-2+ years of experience in A/R, collections, or customer support, preferred.
• Familiarity with QuickBooks Online (QBO) and AR platforms (e.g., Upflow), preferred.

Benefits

• Competitive compensation.
• Comprehensive benefits.
• Opportunities for career growth in a dynamic, collaborative work environment.